SITEMAP FAQs GLOSSARY OTHER  LINKS CONTACT  US  
  ABOUT  US NOTIFICATIONS PUBLICATIONS DATABASE SPEECHES PRESS  RELEASES TENDERS FORMS EVENTS APPLICATION TRACKING SYSTEM  
This Section
Entire Website
  
Archives
  
Subject
Banking Regulation
Co-operative Banking
Currency
Financial Institutions
Financial Markets
Foreign Exchange
Government Business
Non-banking Supervision
Payment Systems
Primary Dealers
Special Programmes
Home >> Master Circulars - View Master Circulars
Note : To obtain an aligned printout please download the (41 kb) version to your machine and then use respective software to print the story.
Date: Dec 28, 2005
SCBs - Financial Inclusion - Trilingual Forms / Brochures / Pamphlets

RBI /266/2005-06
DBOD.No.Leg.BC.52 /09.07.005/2005-06

December 28, 2005

To
All Scheduled Commercial Banks
(Excluding RRBs)

Dear Sir

Financial Inclusion - Trilingual Forms / Brochures / Pamphlets

Please refer to our Circular DBOD.No.Leg.BC.44/09.07.005/2005-06 dated November 11, 2005 wherein banks were advised to make available a basic banking 'no-frills' account either with 'nil' or very low minimum balances as well as charges that would make such accounts accessible to vast sections of population with a view to achieving the objective of greater financial inclusion.

2. In this connection it may be recalled that banks were advised vide our Circular DBOD.No.BC.74/ 09.07.001/91-92 dated January 28, 1992 to implement various suggestions of the Committee on Customer Service in Banks (Goiporia Committee) wherein the Recommendation No. 3.26 stipulates that the banks should make available brochures / pamphlets in Regional Languages / Hindi / English giving details of various schemes available and terms and conditions thereof. In order to ensure that banking facilities percolate to the vast sections of the population, banks should make available all printed material used by retail customers including account opening forms, pay-in-slips, passbooks etc. in trilingual form i.e. English, Hindi and the concerned Regional Language.

3. Please acknowledge receipt.

Yours faithfully

(Prashant Saran)
Chief General Manager-in-Charge

 
© Reserve Bank of India. All Rights Reserved.
Best viewed in 1024x768 resolution in IE 5 and above.