Secretary’s Department, Reserve Bank of India (hereinafter referred to as ‘’the Bank”) invites bids (Part I: Technical bid & Part II: Price bid) through e-Tender from Bank’s empaneled vendors for “Annual Maintenance Contract (AMC) and Facility Management Service (FMS) for Computer Hardware, Software and Peripherals at Reserve Bank of India, Secretary’s Department, Central Office, Mumbai. This is a limited tender. Unsolicited offers are liable to be ignored. 2. The contract will be valid for a period of twelve months from April 01, 2025 to March 31, 2026 and is extendable on a yearly basis for a maximum of two more years or other shorter periods, on mutual consent, subject to satisfactory performance/service rendered by the Vendor. 3. The Tendering will be done through the e-Tendering portal of MSTC Ltd. (https://www.mstcecommerce.com/eprocn/). Interested tenderers empaneled with the Bank must register themselves with MSTC Ltd through the above-mentioned website to participate in the tendering process. 4. Any Amendment(s) / Corrigendum / Clarification(s) with respect to this Tender shall be uploaded only on the RBI website/ MSTC e-portal and will not be published in the newspaper. The Tenderer should check the above website / e-portal for any Amendment / Corrigendum / Clarification before submitting the bid. The Bank shall have the right to cancel, modify the Tender and extend the deadline for submission of Tender. Further, the Bank reserves the right to accept any Tender, either in full or in part and to reject any or all the Tenders without assigning any reason thereof. Schedule of e-Tender (SOT) a | Name of Work | Annual Maintenance Contract (AMC) and Facility Management Service (FMS) of Computer Hardware, Software and Peripherals for the FY 2025-26 (twelve months from April 01, 2025 to March 31, 2026) | b | e-Tender no. | RBI/Secretary-Central Office Departments/Others/1/24-25/ET/796 | c | Mode of Tender | e-Tendering System (Part I - Technical Bid and Part II – Financial Bid) through https://www.mstcecommerce.com/eprochome/rbi/buyer_login.jsp | d | Date of NIT available to parties to download | January 27, 2025 from 11:00 AM onwards | e | The date and time from and to which the tender forms/ documents shall be available for viewing/downloading from e-procurement portal | From – January 27, 2025 from 11:00 AM onwards To - February 17, 2025, 11:00 AM | f | Pre-Bid meeting | February 18, 11:00 A.M. | g | The estimated cost of work | ₹11,04,000/- incl. of GST | h | Earnest Money Deposit (Non-submission of EMD will render the tender unresponsive and will be rejected.) | Rs 33,120/- by NEFT in favour of Reserve Bank of India, Details for NEFT: Beneficiary Name: RESERVE BANK OF INDIA Beneficiary Ac No: 41869229974 IFSC -- RBIS0COD001 (5th, 9th and 10th character is zero) | i | Transaction Fees | Payment of transaction fee as mentioned in the MSTC portal through MSTC payment gateway through NEFT/ RTGS in favour of MSTC LIMITED | j | Last date of submission of Earnest Money Deposit (EMD) through NEFT. | March 03, 2025, 11:00 A.M. | k | Date of Starting of e-Tender for submission of on line Technical Bid and Financial Bid at https://www.mstcecommerce.com/eprochome/rbi | February 19, 2025, 11:00 A.M. | l | Date of closing of online e-Tender for submission of Technical Bid and Financial Bid. | March 03, 2025, 11:00 A.M. | m | Date and time of opening of Part-I - Technical Bid | March 03, 2025, 11:01 A.M. | l | Date and time of opening of Part-II - Financial Bid | Part II will be opened at a later date after evaluation of Part I. | CGM & Secretary, Secretary’s Department, Reserve Bank of India, Central Office, Mumbai - 400001 | |