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Home >> English - Customer Complaints - Against RBI
 

The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint with CEP Cell. The complaint should contain the name and address of the complainant, the department against which the complaint is being made, and facts of the case supported by documents, if any, relied upon by the complainant.

Address and contact details of CEP Cells
Sl. No. Name of the office Address and contact details
1 Agartala The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Old Municipal Road
2nd Floor, Jackson Gate Building
Tripura West
Agartala- 799001
Telephone: 0381-2381071
Email: cms.cepcagartala@rbi.org.in
Click here to lodge complaint
2 Ahmedabad The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
3rd Floor, Nr. Income Tax
Ashram Road
Ahmedabad-380 014
Telephone: 079-27540955
Email: cms.cepcahmedabad@rbi.org.in
Click here to lodge complaint
3 Aizawl The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
3rd Floor, F. Kapsanga Building
Opposite Assam Rifle Gate
Dawrpui, Aizawl
Mizoram – 796 001
Tel. No. 0389-2313442
Email : cms.cepcaizawl@rbi.org.in
Click here to lodge complaint
4 Belapur The Officer In-Charge
Consumer Education and Protection Cell
3rd Floor, Reserve Bank of India
Sector 10, Plot No.2 
CBD Belapur
Navi Mumbai - 400 614
Telephone: 022- 27578004
Email : cms.cepcbelapur@rbi.org.in
Click here to lodge complaint
5 Bengaluru The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
10/3/8, Nrupthunga Road
Bengaluru-560 001
Telephone: 080- 22180397
Email: cms.cepcbengaluru@rbi.org.in
Click here to lodge complaint
6 Bhopal The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Hoshangabad Road
Bhopal-462 011
Telephone: 0755-2551592
Email: cms.cepcbhopal@rbi.org.in
Click here to lodge complaint
7 Bhubaneswar The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Pt. Jawaharlal Nehru Marg
Bhubaneswar – 751001
Telephone: 0674-2390074
Email: cms.cepcbhubaneswar@rbi.org.in
Click here to lodge complaint
8 Chandigarh The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Central Vista, Sector 17
Chandigarh - 160 017
Telephone: 0172-2780180
Email: cms.cepcchandigarh@rbi.org.in
Click here to lodge complaint
9 Chennai The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Fort Glacis, Rajaji Salai
Chennai-600 001
Telephone: 044-25361910
Email : cms.cepcchennai@rbi.org.in
Click here to lodge complaint
10 Dehradun The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
74/1, Rajpur Road
GMVN Building
Dehradun - 248 001
Telephone: 0135-2740140
Email: cms.cepcdehradun@rbi.org.in
Click here to lodge complaint
11 Gangtok The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Tseyang Dzong Building, Amdo Golai
NH-10, P.O. - Tadong
Gangtok -737 102
Tel. No. 03592-281117
Email: cms.cepcgangtok@rbi.org.in
Click here to lodge complaint
12 Guwahati The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Pan Bazaar, Station Road
Guwahati - 781 001
Telephone: 0361-2636559
Email: cms.cepcguwahati@rbi.org.in
Click here to lodge complaint
13 Hyderabad The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
6-1-56, Secretariat Road, Saifabad
Hyderabad-500 004
Telephone: 040-23232016
Email : cms.cepchyderabad@rbi.org.in
Click here to lodge complaint
14 Imphal The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Opp. Manipur Legislative Assembly
Lilashing Khongnangkhong
Imphal (Manipur) – 795 001
Telephone: 0385-2411819
Email : cms.cepcimphal@rbi.org.in
Click here to lodge complaint
15 Jaipur The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Rambagh Circle, Tonk Road
Jaipur-302 052
Telephone: 0141-2577948
Email : cms.cepcjaipur@rbi.org.in
Click here to lodge complaint
16 Jammu The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Rail Head Complex
Jammu - 180 012
Telephone: 0191-2474882
Email: cms.cepcjammu@rbi.org.in
Click here to lodge complaint
17 Kanpur The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
M.G Road
Kanpur - 208 001
Telephone: 0512-2332938
Email: cms.cepckanpur@rbi.org.in
Click here to lodge complaint
18 Kochi The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Ernakulam North
Kochi - 682 018
Tel. No. 0484-2402468
Email : cms.cepckochi@rbi.org.in
Click here to lodge complaint
19 Kolkata The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
15, Netaji Subhas Road
Kolkata - 700 001
Telephone: 033-22130026
Email : cms.cepckolkata@rbi.org.in
Click here to lodge complaint
20 Lucknow The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
8-9, Vipin Khand, Gomti Nagar
Lucknow - 226 010
Telephone: 0522-2307907
Email: cms.cepclucknow@rbi.org.in
Click here to lodge complaint
21 Mumbai The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Main Building
Mumbai Regional Office, Fort
Mumbai - 400 001
Telephone: 022- 22603644
Email: cms.cepcmumbai@rbi.org.in
Click here to lodge complaint
22 Nagpur The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Dr. Raghavendra Rao Road
Civil Lines
P.B.No.15
Nagpur - 440 001
Telephone: 0712-2806326
Email: cms.cepcnagpur@rbi.org.in
Click here to lodge complaint
23 New Delhi The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
6, Sansad Marg
New Delhi - 110 001
Telephone: 011-23325247
Email: cms.cepcnewdelhi@rbi.org.in
Click here to lodge complaint
24 Panaji The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
7th Floor, Gera Imperium-II Patto
Panaji - 403 001
Telephone: 0832-2467888
Extn: 814, 815, 809/829
Email :- cms.cepcpanaji@rbi.org.in
Click here to lodge complaint
25 Patna The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
South Gandhi Maidan
Patna - 800 001       
Telephone: 0612-2320815
Email: cms.cepcpatna@rbi.org.in
Click here to lodge complaint
26 Raipur The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Subhashish Parisar
Satya Prem Vihar, Sundar Nagar
Raipur - 492 013
Tel. No. 0771-2242352
Email: cms.cepcraipur@rbi.org.in
Click here to lodge complaint
27 Ranchi The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
R.R.D.A. Building
Pragati Sadan (4th Floor), Kutchery Road
Ranchi – 834001
Tel. No. 075429 76444
Email: cms.cepcranchi@rbi.org.in
Click here to lodge complaint
28 Shillong The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Apphira Building
Fruit Garden, Shillong-Jowai Road
PO - Laitumkhrah
Shillong - 793 003
Telephone: 0364-2501837
Email: cms.cepcshillong@rbi.org.in
Click here to lodge complaint
29 Shimla The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
B-478, Sector 4
New Shimla
Himachal Pradesh - 171 009
Telephone: 0177-2621482
Email : cms.cepcshimla@rbi.org.in
Click here to lodge complaint
30 Thiruvananthapuram The Officer In-Charge
Consumer Education and Protection Cell
Reserve Bank of India
Bakery Junction
Thiruvananthapuram – 695 033
Telephone: 0471-2337188
Email: cms.cepcthiro@rbi.org.in
Click here to lodge complaint

In the event of the complainant not getting a reply within a period of 60 days or his/her not being satisfied with the reply received, he/she may write to the Chief General Manager, Reserve Bank of India, Consumer Education and Protection Department, Central Office, 1st Floor, Amar Building, Perin Nariman Street, Mumbai 400 001.

 
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