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The Reserve Bank of India has set up a Consumer Education and Protection Cell (CEP Cell) in all its Regional Offices.

Further, complaints that are not covered under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS), 2021 shall be handled by the CEP Cells.

Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Agartala	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071 Click here to lodge complaint
2	Ahmedabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955 Click here to lodge complaint
3	Aizawl	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442 Click here to lodge complaint
4	Belapur	The Officer In-Charge Consumer Education and Protection Cell 2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai - 400 614 Telephone: 022- 27578004 Click here to lodge complaint
5	Bengaluru	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397 Click here to lodge complaint
6	Bhopal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592 Click here to lodge complaint
7	Bhubaneswar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074 Click here to lodge complaint
8	Chandigarh	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Central Vista, Sector 17 Chandigarh - 160 017 Telephone: 0172-2780180 Click here to lodge complaint
9	Chennai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910 Click here to lodge complaint
10	Dehradun	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 74/1, Rajpur Road GMVN Building Dehradun - 248 001 Telephone: 0135-2740140 Click here to lodge complaint
11	Gangtok	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Tseyang Dzong Building, Amdo Golai NH-10, P.O. - Tadong Gangtok -737 102 Tel. No. 03592-281117 Click here to lodge complaint
12	Guwahati	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Pan Bazaar, Station Road Guwahati - 781 001 Telephone: 0361-2636559 Click here to lodge complaint
13	Hyderabad	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016 Click here to lodge complaint
14	Imphal	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819 Click here to lodge complaint
15	Itanagar	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Arunachal Pradesh Forest Corporation Limited Buildinga Van Vihar, Chimpu Opposite Kendriya Vidyalaya No 2 Itanagar-791111 Arunachal Pradesh Tel: 0360-2203136 Click here to lodge complaint
16	Jaipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948 Click here to lodge complaint
17	Jammu	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Rail Head Complex Jammu - 180 012 Telephone: 0191-2479472 Click here to lodge complaint
18	Kanpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India M.G Road Kanpur - 208 001 Telephone: 0512-2332938 Click here to lodge complaint
19	Kochi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Ernakulam North Kochi - 682 018 Tel. No. 0484-2402468 Click here to lodge complaint
20	Kohima	The Officer-in-Charge Reserve Bank of India T Tachu Enclave New Secretariat - High Court Junction Road Kohima-797004 Nagaland Telephone No: (0370) 2950283 Click here to lodge complaint
21	Kolkata	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 15, Netaji Subhas Road Kolkata - 700 001 Telephone: 033-22130026 Click here to lodge complaint
22	Lucknow	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 8-9, Vipin Khand, Gomti Nagar Lucknow - 226 010 Telephone: 0522-2307948 Click here to lodge complaint
23	Mumbai	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Building Mumbai Regional Office, Fort Mumbai - 400 001 Telephone: 022- 22603644 Click here to lodge complaint
24	Nagpur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur - 440 001 Telephone: 0712-2806326 Click here to lodge complaint
25	New Delhi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 6, Sansad Marg New Delhi - 110 001 Telephone: 011-23325247 Click here to lodge complaint
26	Panaji	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 7th Floor, Gera Imperium-II Patto Panaji - 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829 Click here to lodge complaint
27	Patna	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India South Gandhi Maidan Patna - 800 001 Telephone: 0612-2320815 Click here to lodge complaint
28	Raipur	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur - 492 013 Tel. No. 0771-2242352 Click here to lodge complaint
29	Ranchi	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444 Click here to lodge complaint
30	Shillong	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India 3rd Floor, BSNL Bhavan Opposite Ka Phan Nonglait Park, Barik Shillong, East Khasi Hills Meghalaya-793001 Telephone: 0364-2501839 Click here to lodge complaint
31	Shimla	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Main Market, Kasumpti Shimla – 171 009 Himachal Pradesh Click here to lodge complaint
32	Thiruvananthapuram	The Officer In-Charge Consumer Education and Protection Cell Reserve Bank of India Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188 Click here to lodge complaint

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