| S.No. | Return Name | Return Description | Frequency | Department Concerned | Reporting Entity required to submit the return * | Details of Related Circulars | Reporting Format | Name of the Reporting Platform |
|---|
| 1 | WLA Customer complaints | Details of Complaints received, resolved, pending and type of complaints | Quarterly | DPSS | WLA Operators | DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019 |  11 kb |
| Email |
| 2 | ATM deployment | State and region wise number of ATMs deployed by banks and WLAOs | Quarterly | DPSS | SCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks, Small Finance Banks and White Label ATM Operators | e-mail instruction | | 10 kb |
| Email |
| 3 | Cards Statistics | Usage of Credit & debit cards at ATM & POS | Monthly | DPSS | SCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks | DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019 | | 9 kb | | 12 kb |
| Email |
| 4 | WLA Statistics | WLA Statistics | Monthly | DPSS | WLA Operator | e-mail instruction | | 71 kb |
| Email |
| 5 | Prepaid Payment Instrument (PPI) Statistics | Pre-paid Payment Instrument Statistics | Monthly | DPSS | SCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks and non-bank entities authorised to issue pre-paid payment instruments in India | Master Directions on Prepaid Payment Instruments (PPIs) (Reserve Bank of India - Master Directions (rbi.org.in)) | | 30 kb |
| Email |
| 6 | PPI customer grievances | Details of complaints received/ resolved/ pending against PPI issuers | Quarterly | DPSS | SCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks and non-bank entities authorised to issue pre-paid payment instruments in India | Master Direction DPSS.CO.PD.No.1164/02.14.006/2017-18 dated October 11, 2017 |  62 kb | | 10 kb |
| Email |
| 7 | Mobile Banking Transactions | Volume and Value of Payment Transactions done through Mobile Banking Application | Monthly | DPSS | SCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks who have been permitted to provide Mobile Banking services in India | DPSS.CO.OD.No. 3420/06.06.003/2016-17 dated June 08, 2017 | | 13 kb | | 19 kb |
| Email |
| 8 | MTSS | MTSS Business | Monthly | DPSS | MTSS Entities | DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019 | | 11 kb |
| Email |
| 9 | Internal Ombudsman (IO) for Non-Bank System Participants | Data on IO complaints | Quarterly & Annual | CEPD | Non-Bank System Participants with more than one crore outstanding PPIs | Internal Ombudsman Scheme for Non-bank System Participants, 2019 | | 10 kb |
| Email |
* Notes
SCBs: Scheduled Commercial Banks
RRBs: Regional Rural Banks
SFBs: Small Finance Banks
PBs: Payment Banks
LABs: Lead Area Banks
AIFIs: All India Financial Institutions
ADs: Authorised Dealers
IP Agents: Issuing and Paying Agents
NBFCs: Non-Banking Financial Companies
RNBCs: Residuary Non-Banking Companies
NBFC-D: Non-Banking Financial Companies- Deposit Taking
NBFC-ND-SI: Non-Banking Financial Companies- Non-Deposit Taking-Systemically Important
UCBs: Urban Cooperative Banks
StCBs: State / Central Co-operative Banks
DCCBs: District Central Co-operative Banks
CICs: Credit Information Companies
AMCs: All Authorised Money Changers
FFMCs: Full Fledged Money Changers
MTSS: Money Transfer Service Scheme
WLAs: White label ATMs
PDs: Primary Dealers
SIDBI: Small Industries Development Bank of India
@ Master Directions will be issued soon |