LIST OF RETURNS SUBMITTED TO RBI


S.No.Return NameReturn DescriptionFrequencyDepartment ConcernedReporting Entity required to submit the return *Details of Related CircularsReporting Format
1WLA Customer complaintsDetails of Complaints received, resolved, pending and type of complaintsQuarterlyDPSSWLA Operators DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019
11 kb
2ATM deploymentState and region wise number of ATMs deployed by banks and WLAOsQuarterlyDPSSSCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks, Small Finance Banks and White Label ATM Operators e-mail instruction
10 kb
3Cards StatisticsUsage of Credit & debit cards at ATM & POSMonthlyDPSSSCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019
9 kb
12 kb
4WLA StatisticsWLA StatisticsMonthlyDPSSWLA Operator e-mail instruction
71 kb
5PPI StatisticsPre-paid Payment Instrument StatisticsMonthlyDPSSSCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks and non-bank entities authorised to issue pre-paid payment instruments in India Master Direction DPSS.CO.PD.No.1164/02.14.006/2017-18 dated October 11, 2017
14 kb
6PPI customer grievancesDetails of complaints received/ resolved/ pending against PPI issuersQuarterlyDPSSSCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks and non-bank entities authorised to issue pre-paid payment instruments in India Master Direction DPSS.CO.PD.No.1164/02.14.006/2017-18 dated October 11, 2017
62 kb
10 kb
7Mobile Banking TransactionsVolume and Value of Payment Transactions done through Mobile Banking ApplicationMonthlyDPSSSCBs (including RRBs), UCBs, StCBs, DCCBs, Payment Banks and Small Finance Banks who have been permitted to provide Mobile Banking services in India DPSS.CO.OD.No. 3420/06.06.003/2016-17 dated June 08, 2017
13 kb
19 kb
8MTSSMTSS BusinessMonthlyDPSSMTSS Entities DPSS.CO.OD.No.670/06.08.001/2019-20 dated September 24, 2019
11 kb
9Internal Ombudsman (IO) for Non-Bank System ParticipantsData on IO complaintsQuarterly & AnnualCEPDNon-Bank System Participants with more than one crore outstanding PPIs Internal Ombudsman Scheme for Non-bank System Participants, 2019
10 kb
* Notes
SCBs: Scheduled Commercial Banks
RRBs: Regional Rural Banks
SFBs: Small Finance Banks
PBs: Payment Banks
LABs: Lead Area Banks
AIFIs: All India Financial Institutions
ADs: Authorised Dealers
IP Agents: Issuing and Paying Agents
NBFCs: Non-Banking Financial Companies
RNBCs: Residuary Non-Banking Companies
NBFC-D: Non-Banking Financial Companies- Deposit Taking
NBFC-ND-SI: Non-Banking Financial Companies- Non-Deposit Taking-Systemically Important
UCBs: Urban Cooperative Banks
StCBs: State / Central Co-operative Banks
DCCBs: District Central Co-operative Banks
CICs: Credit Information Companies
AMCs: All Authorised Money Changers
FFMCs: Full Fledged Money Changers
MTSS: Money Transfer Service Scheme
WLAs: White label ATMs
PDs: Primary Dealers
SIDBI: Small Industries Development Bank of India
@ Master Directions will be issued soon

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