Department of Currency Management (DCM)

Department of Government & Bank Accounts (DGBA)

Department of Payment and Settlement Systems (DPSS)

Department of Regulation (DoR)

Department of Supervision (DoS)

Enforcement Department (EFD)

Financial Markets Regulation Department (FMRD)

FinTech Department

Foreign Exchange Department (FED)

Internal Debt Management Department (IDMD)

Mumbai Regional Office (MRO), Banking Department

Citizen’s Charter

Department of Currency Management (DCM)

Sl. No.

Service

Timeline
(days)ⁱ

Submission Mode

Currency Chests

Application for new Currency Chest facility for banks not having Memorandum of Agreement (MoA) with RBI

PRAVAAH

Closure of Currency Chests

PRAVAAH

Opening of Currency Chests – In-principle approval

PRAVAAH

Opening of Currency Chests – Final approval

PRAVAAH

Shifting or Expansion of Currency Chests – In-principle approval

PRAVAAH

Shifting or Expansion of Currency Chests – Final approval

PRAVAAH

Notes

Exchange of Notes received through postal covers

Offline^

Exchange of Notes received under Triple Lock Receptacles (TLRs)

Over The Counter*

Exchange of Notes that cannot withstand normal handling

Offline^

Department of Government & Bank Accounts (DGBA)

Challans

Delivery of receipted challans tendered with cash

20 minutes

Over The Counter

Delivery of receipted challans tendered with cheques issued by Government departments maintaining accounts with RBI

20 minutes

Over The Counter

Delivery of receipted challans tendered with cheques drawn on other banks

Over The Counter

Financial instruments

Issue of cheque books

20 minutes

Over The Counter

Issue of demand drafts

60 minutes

Over The Counter

Funds transfer and cash transactions

Cash withdrawal by Government departments through cheques

20 minutes

Over The Counter

Deposit of cash by bank maintaining current account with RBI

15 minutes

Over The Counter

Transfer of funds (from one bank's current account to another bank's current account in RBI)

15 minutes

Over The Counter

Withdrawal of cash by bank maintaining current account with RBI

20 minutes

Over The Counter

Refinance facility

Refinance facility and disbursement of loans

3 hours

Over The Counter

Special Deposit Scheme 1975 - Account Transfer

Applications from SBI GAD for transfer of Special Deposit Scheme 1975 accounts from other agency banks to SBI SSB, Mumbai branch

PRAVAAH

Department of Payment and Settlement Systems (DPSS)

Approval for commencement of eligible activity under guidelines on regulation of Payment Aggregator- Cross Border (PA- Cross Border)

PRAVAAH

General Purpose Application - Payment and Settlement Systems

PRAVAAH

Issue of Certificate of Authorisation (CoA) - After receipt of System Audit Report (SAR) (In case there are subsequent changes after receipt of SAR viz., change in promoters / directors, fresh investments etc., the timeline is 60 days)

PRAVAAH

Renewal of CoA

PRAVAAH

Voluntary surrender of CoA by Payment System Operators (PSOs)

PRAVAAH

Approval in case of takeover / acquisition of control of non-bank PSOs
(timeline is not applicable for application received from overseas Principal under MTSS)

PRAVAAH

Application for Membership to Centralised Payment Systems

PRAVAAH

Authorisation to set up a payment system under PSS Act, 2007 - In-principle Authorisation (timeline is not applicable when a new category of payment system is introduced)

PRAVAAH

Department of Regulation (DoR)

All India Financial Institutions (AIFIs)

Permission to AIFIs for investing in Equity Shareholding of a Company

PRAVAAH

Asset Reconstruction Companies (ARCs)

Permission for shifting of registered office of ARC

PRAVAAH

Application for grant of Certificate of Registration (CoR) as ARC

PRAVAAH

Application for prior approval of RBI for appointment, re-appointment of Director / MD / CEO in ARC

PRAVAAH

Approval for inclusion of new sponsor, cessation of sponsor, aggregate transfer of 10% or more of the total Paid-up Share Capital of the ARC by a sponsor during the period of five years commencing from the date of the CoR.

PRAVAAH

Co-operative Banks

Grant of Banking licence to State Co-operative Banks (StCB) and District Central Co-operative Banks (DCCB)

PRAVAAH

Application for Appointment or Re-appointment of MD, WTD, CEO in Co-operative Banks – Urban Co-operative Banks (UCB), StCB and DCCB

PRAVAAH

District Central Co-operative Banks (DCCB)

Prior Permission to DCCB for opening Branch or Extension Counter or Specialised Branch or Regional Office or Zonal Office or Administrative Office

PRAVAAH

Housing Finance Companies (HFCs)

Application for prior permission of RBI for appointment of Director in HFCs

PRAVAAH

Approval for change in shareholding or control of HFC

PRAVAAH

Permission to HFCs for investing or divesting Equity shareholding and retaining Equity Investments beyond prescribed prudential limits

PRAVAAH

Permission to HFCs for undertaking various activities departmentally or expansion of the scope of activities of their group entities

PRAVAAH

Non-Banking Financial Companies (NBFCs)

Application by existing NBFC-NDs for conversion of CoR from one category to another

PRAVAAH

Application by NBFC-ICCs for grant of additional Certificate of Registration (CoR) to carry out Factoring Business

PRAVAAH

Application for recognition as Self-Regulatory Organisation (SRO) for Account Aggregator ecosystem.

PRAVAAH

Conversion of CoR of deposit taking NBFC to non-deposit taking NBFC category

PRAVAAH

Permission for opening of branches by Deposit taking NBFCs

PRAVAAH

Permission for opening of branches by NBFCs primarily into lending against gold jewellery and with more than 1000 Branches

PRAVAAH

Request for issue of fresh CoR upon shifting of registered office of NBFC from one Regional Office of RBI to another

PRAVAAH

Application for grant of CoR as Core Investment Company (CIC)

PRAVAAH

Application for grant of CoR as NBFC

PRAVAAH

Application for prior Permission of RBI for Appointment of Director in an NBFC

PRAVAAH

Approval for change in shareholding or control of NBFC

PRAVAAH

Approval to NBFCs for coupon payment on regulatory capital instruments

PRAVAAH

Approval to NBFCs for redemption of or exercise of call option on capital instruments

PRAVAAH

No Objection Certificate (NOC) for amalgamation of an NBFC with other NBFCs or entities other than a Banking Company

PRAVAAH

Permission to NBFCs for investing or divesting Equity Shareholding and retaining Equity Investments beyond prescribed prudential limits

PRAVAAH

Permission to NBFCs for undertaking various activities departmentally or expansion of the scope of activities of their group entities

PRAVAAH

Non-Banking Financial Companies, Payment System Providers and Payment System Participants

Application for Aadhaar Authentication licence in terms of Section 11A of the PML Act, 2002

PRAVAAH

Non-Banking Financial Company (NBFC) and Asset Reconstruction Company (ARC)

NOC for change in name of NBFC or ARC

PRAVAAH

Request for CoR upon change of name of NBFC or ARC

PRAVAAH

Request for duplicate CoR by NBFC or ARC due to loss of original CoR

PRAVAAH

Application for voluntary surrender of CoR by NBFCs including HFCs for cancellation

PRAVAAH

Regional Rural Banks (RRBs)

Permission to RRBs for opening of Banking Outlets or issue of licence for Banking Outlets, Service Branches, Regional Offices

PRAVAAH

Permission to RRBs for shifting of Banking Outlets outside the Revenue Centre

PRAVAAH

Regional Rural Banks (RRBs) and Co-operative Banks

Permission to Co-operative Banks and RRBs for extending internet banking to customers

PRAVAAH

Permission to Co-operative Banks and RRBs for extending mobile banking to customers

PRAVAAH

Scheduled Commercial Banks (SCBs)

Request letter for Credit Risk Mitigation (CRM) amount under Section 11 (2) (b) of the Banking Regulation Act, 1949

PRAVAAH

Request letter for statutory amount under Section 11 (2) (b) of the Banking Regulation Act, 1949

PRAVAAH

Approval to banks for exercise of call option on capital instruments

PRAVAAH

Application for authorisation for opening of Banking Outlets under approved Annual Banking Outlet Expansion Plan

PRAVAAH

Application for NOC for change in name of banking company

PRAVAAH

Approval of Annual Banking Outlet Expansion Plan in respect of domestic SCBs excluding RRBs, for which the general permission has been withdrawn and for Payment Banks and Local Area Banks

PRAVAAH

Authorisation to SCBs for importing gold or silver under Foreign Trade Policy

PRAVAAH

Application for amendment in Articles of Association in Private Sector Banks, including Small Finance Banks (SFBs), Payment Banks (PBs) and Local Area Banks (LABs)

PRAVAAH

Application for appointment or re-appointment of MD and CEO, CEO, other Whole Time Directors, Part Time Chairman in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries (WOS) of Foreign Banks operating in India

PRAVAAH

Application for Indian banks to set up an IBU at GIFT City

PRAVAAH

Application for Part-time Honorary Work of MD and CEO, CEO in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries of Foreign Banks operating in India

PRAVAAH

Application for Remuneration of MD and CEO, CEO, other Whole Time Directors, Part Time Chairman in Private Sector Banks, including SFBs, PBs and LABs as well as Foreign Banks, including Wholly Owned Subsidiaries of Foreign Banks operating in India

PRAVAAH

Application of Foreign Banks, operating in India in branch mode, for opening Back Office or CPC, etc.

PRAVAAH

Approval for acquisition of five per cent or more of the Paid-up Share Capital or Voting Rights in a Banking Company

PRAVAAH

Approval for amalgamation of a Banking Company with another Banking Company

PRAVAAH

NOC for amalgamation of a Holding Company or an NBFC with a Banking Company

PRAVAAH

Permission to SCBs for divesting Equity Shareholding or retaining Equity Investments beyond prescribed prudential limits in a Company

PRAVAAH

Permission to SCBs for expanding scope of activities of their group entities

PRAVAAH

Permission to SCBs for granting of unsecured advances to subsidiaries

PRAVAAH

Permission to SCBs for investing in equity shareholding of a company

PRAVAAH

Permission to SCBs for undertaking various activities departmentally

PRAVAAH

Application for Foreign Banks desirous of establishing presence in India in Branch mode or WOS mode

270

PRAVAAH

Application for Foreign Banks desirous of establishing presence in India through Representative Office

270

PRAVAAH

Application for Indian Banks desirous of opening offices outside India

270

PRAVAAH

Application of Foreign Banks for shifting of Branches

270

PRAVAAH

Application of Foreign Banks, operating in India in branch mode, for opening new place of Business

270

PRAVAAH

Application for license of Small Finance Bank under the guidelines for on tap licensing of Small Finance Banks in the private sector

270

PRAVAAH

Application for License of Universal Bank under the guidelines for on tap licensing of Universal Banks in the private sector

270

PRAVAAH

Application for voluntary transition of Small Finance Banks to Universal Banks

270

PRAVAAH

Scheduled Commercial Banks and Co-operative Banks

Approvals to banks for holding non-banking assets beyond 7 and up to 12 years, in terms of Section 9 of Banking Regulation Act, 1949

PRAVAAH

Scheduled Commercial Banks and Regional Rural Banks

Application for inclusion of Universal Banks or Small Finance Banks or Payments Banks or Foreign Banks or RRBs in the Second Schedule of RBI Act, 1934

PRAVAAH

Scheduled Commercial Banks, Regional Rural Banks and Co-operative Banks

Appropriation of Reserve - Commercial Banks including RRBs, UCBs, StCBs and DCCBs

PRAVAAH

Extension of timeline for submission of Annual Financial Statement under Section 31 of B R Act, 1949

PRAVAAH

Waiver of penalty on delayed or non-submission of returns

PRAVAAH

100

Waiver requests from banks with respect to the penal interest levied on banks by RBI for defaults in CRR and SLR maintenance

PRAVAAH

State and District Central Co-operative Banks and Regional Rural Banks

101

Permission to StCBs or DCCBs or RRBs for undertaking various activities departmentally

PRAVAAH

State and District Central Co-operative Banks

102

Approval to StCB and DCCB for coupon payment on Perpetual Debt Instruments (PDI)

PRAVAAH

103

Approval to StCB and DCCB for issuance of regulatory capital instruments – PNCPS, PDI, RNCPS, PCPS, LTSBs

PRAVAAH

104

Approval to StCB and DCCB for redemption or exercise of call option of regulatory capital instruments – PNCPS, PDI, RNCPS, PCPS, LTSBs, LTDs

PRAVAAH

105

Permission to StCB and DCCB for shifting of bank branch to a different locality or Municipal Ward other than the one mentioned in the licence

PRAVAAH

State Co-operative Banks

106

Inclusion of StCBs in the Second Schedule to the RBI Act, 1934

PRAVAAH

107

Prior Permission to StCBs for opening Branch or Extension Counter

PRAVAAH

Urban Co-operative Banks

108

Approval to UCBs for coupon payment on Perpetual Debt Instruments

PRAVAAH

109

Application by UCBs to act as Agents or Sub Agents under Money Transfer Service Scheme (MTSS)

PRAVAAH

110

NOC to UCBs for Open System Prepaid Payment Instrument (PPIs)

PRAVAAH

111

NOC to UCBs for Semi closed PPIs

PRAVAAH

112

Application by UCBs for change in Name

PRAVAAH

113

Application by UCBs for change of address to same Municipal Ward, post issue of authorisation but before opening of Branch

PRAVAAH

114

Application by UCBs for extension of Area of Operations beyond adjacent Districts or Whole State of Registration or to Multistate

PRAVAAH

115

Application by UCBs for extension of time for submission of Form V - Furnishing of details of Branches opened

PRAVAAH

116

Application by UCBs for NOC to Bye Law Amendments

PRAVAAH

117

Application from an UCB for voluntary amalgamation

PRAVAAH

118

Approval to UCBs for deployment of Point of Sale (POS) Terminal

PRAVAAH

119

Approval to UCBs for Doorstep Banking Services

PRAVAAH

120

General permission to UCBs for Branch Authorisation under Annual Business Plan

PRAVAAH

121

Intimation of closure of unremunerative Branch and Extension Counter by UCBs

PRAVAAH

122

Intimation of shifting of branch by Financially Sound and Well Managed (FSWM) UCBs - Same Locality or Municipal Ward

PRAVAAH

123

Permission to scheduled UCBs for Online Trading facility

PRAVAAH

124

Permission to UCBs for exercise of call option on Preference Shares or Debt Capital Instruments

PRAVAAH

125

Permission to UCBs for issuance of Debt Capital Instruments - LTSB or PDI

PRAVAAH

126

Permission to UCBs for issuance of Preference Shares

PRAVAAH

127

Permission to UCBs for payment of dividend

PRAVAAH

128

Prior approval for shifting of Branch by FSWM UCBs - Different locality or Municipal Ward

PRAVAAH

129

Prior approval for shifting of Branch by Non- FSWM UCB

PRAVAAH

130

Prior approval to UCBs for Acquisition or Sale of Premises

PRAVAAH

131

Prior approval to UCBs for Appointment of Business Correspondent or Business Facilitator

PRAVAAH

132

Prior approval to UCB for shifting of branch to another City

PRAVAAH

133

Prior approval to UCBs for Offsite ATM

PRAVAAH

134

Prior approval to UCBs for Onsite ATM

PRAVAAH

135

Prior permission to UCBs for Allotment of Centres, Extension Counters, Specialised Branches under Annual Business Plan

PRAVAAH

136

Prior permission to UCBs for Submission of Form V - Branch Authorisation under Annual Business Plan

PRAVAAH

137

Voluntary conversion of UCBs into Credit Societies

PRAVAAH

138

Application by UCBs for inclusion in Second Schedule to the RBI Act, 1934

240

PRAVAAH

139

Application for voluntary transition of Urban Co-operative Banks to Small Finance Banks

270

PRAVAAH

Department of Supervision (DoS)

Approval for Appointment of Statutory Auditors in Banks and Financial Institutions

Co-operative banks

140

Statutory auditors

Through AAS

Overseas branches of Indian banks

141

Statutory auditors

Through AAS

Private sector banks / Foreign banks

142

Statutory central auditors

Through AAS

143

Statutory branch auditors

Through AAS

Public sector banks

144

Statutory central auditors

Through AAS

Select financial institutions

145

Statutory auditors

Through AAS

Enforcement Department (EFD)

146

Issue of Compounding Order under the Payment and Settlement Systems Act, 2007 based on the compounding application submitted by Authorised Payment System Operators / Banks

180

PRAVAAH

Financial Markets Regulation Department (FMRD)

Financial benchmark administrator

147

Authorisation to Financial Benchmark Administrator to administer non-significant benchmark

PRAVAAH

148

Authorisation to Financial Benchmark Administrator to administer significant benchmark

PRAVAAH

Market Infrastructure Institutions

149

Authorisation to operate an Electronic Trading Platform

PRAVAAH

Membership management in RBI Market Platform

150

NDS-Call (grant of new membership, termination of membership and change of name of existing members)

PRAVAAH

151

NDS-OM (grant of new membership, termination of membership and change of name of existing members)

PRAVAAH

Approval to Exchanges

152

Approval for introducing instruments / products regulated by RBI under Chapter III D of the RBI Act, 1934, on recognised exchanges

PRAVAAH

FinTech Department

153

Regulatory Sandbox application

PRAVAAH

154

Recognition of Self-Regulatory Organisation in the FinTech Sector (SRO-FT)

PRAVAAH

Foreign Exchange Department (FED)

Authorised Dealer (AD) / Money Transfer Service Scheme (MTSS) / Rupee Drawing Arrangement (RDA)

155

Issue of AD Cat-I license

PRAVAAH

156

Issue and Renewal of AD Cat-III license

PRAVAAH

157

Issue of first permission to undertake Rupee Drawing Arrangement (RDA) scheme

PRAVAAH

158

Issue and Renewal of license to conduct MTSS business

PRAVAAH

159

Issue and Renewal of Money Changer's license

PRAVAAH

160

Issue and Renewal of AD Cat-II license

PRAVAAH

Compounding

161

Compounding of contraventions of FEMA, 1999

180

PRAVAAH

Exports

162

Export receivables / payables outside ACU mechanism

PRAVAAH

163

Permission for waiving GR Form formalities for exports

PRAVAAH

164

Refund / Retention of advance

PRAVAAH

165

Resolution of IDPMS / EDPMS issues

PRAVAAH

166

Set-Off / Write-Off

PRAVAAH

External Commercial Borrowing (ECB) / Foreign Currency Convertible Bonds (FCCB)

167

Trade credit under approval route

PRAVAAH

168

Approval for deviation from the extant framework for ECBs already availed under automatic route

PRAVAAH

169

ECB – Under approval route

PRAVAAH

170

Approval to undertake borrowing or lending transaction under FEMA-Reg. 3 of FEMA 3R

PRAVAAH

171

Approval to undertake guarantee transaction under FEMA-Reg. 3 of FEMA 8

PRAVAAH

Foreign Currency Accounts

172

To open foreign currency account in India

PRAVAAH

173

To open foreign currency account outside India

PRAVAAH

174

To receive salary outside India in foreign currency account

PRAVAAH

175

To open Non-Resident Ordinary (NRO) account

PRAVAAH

Foreign Investment

176

References relating to reporting received from AD branches / individuals / companies

PRAVAAH

177

Foreign Direct Investment (FDI): References / clarifications / approvals sought under extant FDI Rules / Regulations (should be invariably routed through AD banks)

PRAVAAH

General Purpose

178

General References related to acquisition, sale, etc. of immovable properties, External Payments, Trade, EDPMS, IDPMS, Overseas Investment, Authorised Persons, Liaison Office / Branch Office / Project Office, Foreign Investment under NDI Rules, Non-Resident Foreign Currency Accounts, Borrowing / Lending under FEMA 3R, Guarantees

PRAVAAH

Imports

179

Direct imports

PRAVAAH

180

Import receivables / payables outside Asian Clearing Union (ACU) mechanism

PRAVAAH

181

Third-country / Merchanting trade / Warehousing

PRAVAAH

Indian Investment Abroad

182

Disinvestment of shares in Overseas Joint Ventures / Subsidiaries - under approval route

PRAVAAH

183

Investment in Overseas Joint Ventures and Wholly Owned Subsidiaries (not covered by automatic route)

PRAVAAH

184

Other Overseas Investment - under approval route

PRAVAAH

Liaison Office (LO) / Branch Office (BO) / Project Office (PO)

185

Permission for establishment of new LO / BO / PO in India under Approval Route

PRAVAAH

186

Approval for establishing additional LO / BO in India

PRAVAAH

Miscellaneous External Payments

187

Approvals given for proposals regarding miscellaneous external payments of permissible Current and Capital Account transactions

PRAVAAH

Overseas Insurance

188

Approvals to take insurance policies from insurance companies in foreign countries

PRAVAAH

Transfer / Acquisition of Immovable Property

189

For transfer / acquisition of immovable property under approval route in consultation with Government of India.

PRAVAAH

190

Permission for acquisition / transfer of immovable property not covered under general permission in terms of Foreign Exchange Management Act (FEMA), 1999 or the rules / regulations made thereunder.

PRAVAAH

Internal Debt Management Department (IDMD)
(including services provided by Public Debt Offices)

Regulatory Approvals

191

Surrender of Primary Dealer (PD) license

PRAVAAH

192

Application for empanelment as a Receiving Office for Floating Rate Savings Bonds (FRSB), 2020

PRAVAAH

193

License for Primary Dealer (PD) business

PRAVAAH

Service Requests by Subsidiary General Ledger (SGL) / Constituent Subsidiary General Ledger (CSGL) account holders

194

Closing of SGL / CSGL Account

PRAVAAH

195

Modification of Designated Settlement Bank details linked to SGL account

PRAVAAH

196

Registration / Revocation / Invocation of Pledge, Lien, etc.

Through e-Kuber

197

Opening of SGL Account by eligible entities in terms of extant SGL guidelines

PRAVAAH

198

Opening of CSGL Account by eligible entities in terms of extant CSGL guidelines

PRAVAAH

Service Requests by Receiving Offices^#

199

Registration / Revocation / Invocation of Pledge / Lien for Sovereign Gold Bonds (SGBs)

Through e-Kuber

200

Rematerialisation of SGBs

Through e-Kuber

201

Dematerialisation of SGBs

20^$

Through e-Kuber

202

SGB – Submission of claims for payment of interest beyond limitation period

PRAVAAH

203

Relief Bonds / Savings Bonds - Submission of claims for payment of interest beyond limitation period

PRAVAAH

Mumbai Regional Office (MRO), Banking Department

204

Intra Day Liquidity (IDL) limit setting for RTGS members

Offline^

ⁱ Timeline

Timeline ≤ 7 days – Working days.

Timeline > 7 days – Calendar days.

Timeline starts after receipt of application / request complete in all aspects (with all attachments / enclosures, etc.).
Date of receipt of complete application / request shall be considered as day zero.
Timeline includes the time taken by other RBI departments / government / other regulators / external agencies.

^ For offline submissions, download and submit the prescribed form as indicated.

* Ahmedabad, Belapur, Bengaluru, Bhopal, Bhubaneswar, Chandigarh, Chennai, Guwahati, Hyderabad, Jaipur, Jammu, Kanpur, Kolkata, Lucknow, Mumbai, Nagpur, New Delhi, Patna and Thiruvananthapuram.

# Investors shall invariably approach their Receiving Offices for these services, who, in turn, shall submit the applications to RBI and the date of receipt at RBI shall be considered as day zero.

$ Provided interest payment due date is not falling within this period.