Event No: RBI/Lucknow Regional Office/Others/3/25-26/ET/812 (AMC and FMS for IT Assets) 1. As per schedule of the tender, Pre-Bid Meeting was conducted on January 19, 2026, at Reserve Bank of India, Lucknow Office. The following staff members of RBI and representative of the prospective bidders were present during the pre-bid meeting – | Sr. No | RBI Officials | | 1 | Smt. Shraddha Thakur (GM) | | 2 | Smt. Archana Verma (Manager) | | 3 | Sh. Pushpendra Singh (AM) |
| Sr. No. | Prospective Bidder | Representative Name | | 1 | Vserv Infosystems Pvt. Ltd. | Sh. Neeraj Kumar Ojha
Sh. Vishal Ghosh | | 2 | LRS Services Pvt. Ltd. | Sh. Madan Singh Rana | 2. The following queries/issues were raised and discussed during the pre-bid meeting. The clarification given by the bank with respect to each of these queries/ issues are as follows – | Sr. No | Participant’s Query | Bank’s Clarification | | 1 | Will the payment amount change if the number of assets covered under the AMC changes? | In case more machines are brought under the scope of the AMC, the maintenance will be carried out by the vendor with an additional consideration, on a pro-rata basis. In the event of reduction of machines, the same shall be removed from the contract and the amount would be reduced on a pro rata basis. | | 2 | Is the minimum service charge included in the total annual contract charges? | Yes, a minimum service charge of 3% of the annual minimum wage of FMS engineers is included in the total annual contract charges. Section VIII and Annexure XIII of the tender document may be referred for understand the calculation. Vendor is free to quote service charge beyond 3% if they desire. |
| Please Note: | | A | This document (Minutes of the Pre-bid Meeting) shall form a part of the tender/agreement. | | B | All the other terms and conditions mentioned in the tender document remain unchanged. | | C | The above clarifications are issued for the information of all the intending bidders. | | D | The submission of bid by the firm shall be construed to be in conformity to the bid document and clarifications given above. | GM (O-i-C)
Reserve Bank of India, Lucknow Place - Lucknow
Date - January 21, 2026 |
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