Corrigendum dated June 19, 2019 e-Tender No: RBI/Chennai/DIT/10/18-19/ET/395 Clarifications on queries raised by bidders in the pre-bid meeting held on June 03, 2019 are furnished below for information of interested bidders: S. No. | Query | Response Given/ Proposed Action | i. | Whether EMD amount need to be deposited by MSME’s even though they are holding MSME certificate? | Micro and Small Enterprises (MSE’s) are exempted from Earnest Money Deposit. All the required documents to ensure that the firm is a MSE should be submitted. | ii. | Whether the Laptop battery and adaptor are excluded in the AMC during their unserviceability? | Yes | iii. | Whether ISO 20000 criteria can be relaxed? | Since ISO 20000 is the standard for IT service management system, the same cannot be relaxed. | Corrections: EMD amount to be paid is ₹ 40,000/- (Rupees Forty Thousand Only) | Original | Modified | Page 6. Section II: Schedule of Tender (SOT) Earnest Money Deposit | Rupees Fifty thousand only | Rupees Forty thousand only | Page 16, Para 8.4 Earnest Money Deposit | Rupees Fifty thousand only | Rupees Forty thousand only | | |