E-Tender No. RBI/Bengaluru/Estate/168/21-22/ET/227 E-tenders were invited for Empanelment of vendors and award of work for Annual Maintenance Contract (AMC) and Facility Management Service (FMS) of Computer Hardware, Software and Peripherals at Reserve Bank of India, Bengaluru after publishing the NIT in MSTC Portal and on the Bank’s website. As per the schedule, the Pre-Bid Meeting for the captioned tender was held November 10, 2021 at 03.00 PM at Board Room, 4th Floor, Reserve Bank of India, Bengaluru. The meeting was attended by the following: From Banks’ side: 1) Shri Shriram Zamre, Assistant Manager 2) Shri Yugandhara Ramesh M, Assistant From vendor side: 1) Shri. Dhanunjaya Choudary Pathakumari, M/s Aforeserve Services Limited 2) Shri. Satish Gowda, M/s Accel Limited 3) Shri. Syed Rafi, M/s Microsun Infocare Service Limited The following queries were raised by the participants and clarified: | Sl. No | Clause in NIT | Query Raised | Clarification | | 1 | Pg No. 26, Point 5 of Section 4 | Confirm whether MSME bidders are exempted from paying Earnest Money Deposit (EMD). | MSEs are exempted from submission of EMD only in cases where the estimated cost of procurement (Goods, Services or Work Contracts) is upto Rs. 10 Lakh (including all taxes, duties etc.). In the extant case, the estimated cost of the tender is more than Rs. 10 lakh and therefore submission of EMD is compulsory. | | 2 | Pg No. 36, Annexure IV | Is it mandatory to obtain feedback from existing client on Letter head of client? Seal and signature of the authorised person will work? | It is preferable to get the feedback regarding performance of vendor on the Letter Head of Client. It should be ensured that all the details mentioned in the annexure IV are provided with. | | 3 | Pg No. 23, Point No. 16 of Section 3 | What are the requirements for minimum wages to be paid to the vendors staff? | Please refer to the point 16 of section 3 of Tender Document.
The Vendor is bound to follow all Labour rules and regulations as envisaged in the Payment of Wages Act 1936 and Minimum Wages Act 1948, of Central Government and ensure payment of minimum wages which should be based on total man days and/or working hours, which are revised time to time by the competent authority. | | 4 | Pg No. 22, Point 10 of Section 3 | What spare inventory is needed to be maintained? | Please refer to the point no. 10 of section 3 of Tender Document. The vendor shall maintain an onsite inventory of spare parts for PC, Laptops, printers, etc. so as to ensure business continuity in the case of any malfunction of the equipment’s. All necessary spares to ensure 99% uptime of each PC and 99% uptime of each peripheral covered under the AMC. If during any quarter, the vendor does not maintain the uptime of the equipment, proportionate maintenance charges will be deducted from the amount to be paid to the vendor in the beginning of the next quarter. The minimum inventory of spares to be maintained at RBI at all times is as follows:
a) CD Rom – 2 No.
b) Keyboards – 5 Nos.
c) USB Mouse – 5 Nos.
d) Wireless Keyboard and Mouse sets – 2 sets.
e) Compatible SMPS - 5 Nos.
f) and any other item to maintain equipment uptime as indicated above. | | |