CONSUMER EDUCATION AND PROTECTION
The Reserve Bank’s approach to customer service focusses on protection of customers’
rights, enhancing the quality of customer service, spreading awareness and strengthening
the grievance redressal mechanism in banks and also in the Reserve Bank.
INFORMATION USEFUL TO CUSTOMER
Payment System
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Clearing Houses
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MICR codes
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MICR Codes of Bank Branches under the Jurisdiction of MICR Centres
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MICR Codes of Bank Branches under the Jurisdiction of non-MICR Centres
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Speed Clearing
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Cheque Truncation System
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Procedural Guideline for Cheque Truncation System
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Uniform Regulations and Rules for Bankers' Clearing Houses
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RTGS Holiday
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RTGS Membership Regulations
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Application Associated Documents and we
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Frequently Asked Questions
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List of RTGS enabled bank branches
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Procedural Guidelines
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List of Participants
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List of NEFT enabled bank branches (Consolidated Indian Financial System Code)
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List of NEFT enabled bank Branches (Bank-wise Indian Financial System Code)
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Customer Facilitation Centres
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Application for participation in NEFT System
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FAQs on NEFT System
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FAQs on Indo-Nepal Remittance Facility scheme
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Bank Branches participating in ECS Centre-wise
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Procedural Guidelines – ECS (Credit)
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Procedural Guidelines – ECS (Debit)
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List of ECS Centres
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FAQs on ECS
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Procedural Guidelines
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Bank Branches participating in NECS Centre-wise
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Customer Facilitation Centres – NEFT
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Application Form and Instructions for Authorisation under PSS Act (Central Government Circular)
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Application Form for seeking Authorisation under PSS Act
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List of Authorised Entities - Payment System Operators
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List of Banks Permitted to Provide Mobile Banking Service in India
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List of Banks permitted for issuance and operation of Prepaid Payment Instruments in India
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List of Banks permitted to operate as Bharat Bill Payment Operating Unit (BBPOU)
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