RBI/2012-13/441
DPSS.CO.OSD. No.1604 /06.06.005/2012- 13

March 14, 2013

To

All entities authorised to issue pre-paid payment instruments in India.

Dear Sir,

Collection of Information on Customer Grievances

All entities authorised for issuance of prepaid payment instruments in India are advised to submit the data related to customer grievances received and resolved, on a quarterly basis, in the attached excel formats. It may please be ensured that the format given is strictly adhered to while transmitting the data through email . It may please be ensured that the filled in information in the format need to reach us before 10th of the following month of a quarter. 

2. These directions are issued under Section 6 of the Payment and Settlement Systems Regulations, 2008 read with Section 12 of the Payment and Settlement Systems Act, 2007.

Yours faithfully

Nilima Ramteke
(General Manager)