| (For the Period 2016-17) | Sr.
No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/ Advances (General
& Housing) | ATM/
Credit/ Debit Cards | Pension | Failure on Commitments
and Non Adherence to BCSBI Codes | Non-Observance
of Fair Practices
Code | Non-Adherence to Instructions on Direct Selling Agents
and Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Scheduled Commercial Banks | 6,931 | 5,181 | 24,278 | 8,400 | 12,017 | 29,521 | 318 | 119,673 | | | Public Sector Banks | 4,889 | 3,610 | 15,105 | 8,366 | 8,232 | 19,835 | 86 | 81,309 | | | Nationalised Banks | 2,848 | 2,110 | 7,434 | 4,450 | 4,600 | 11,175 | 45 | 45,369 | | 1 | Allahabad Bank | 42 | 62 | 195 | 135 | 153 | 474 | 2 | 1,413 | | 2 | Andhra Bank | 70 | 42 | 286 | 32 | 127 | 340 | 2 | 1,308 | | 3 | Bank of Baroda | 391 | 187 | 792 | 435 | 477 | 1,117 | 6 | 5,043 | | 4 | Bank of India | 149 | 144 | 612 | 801 | 436 | 1,072 | 1 | 4,191 | | 5 | Bank of Maharashtra | 31 | 24 | 93 | 38 | 162 | 320 | - | 845 | | 6 | Canara Bank | 433 | 256 | 657 | 673 | 582 | 1,320 | 7 | 5,248 | | 7 | Central Bank of India | 91 | 104 | 409 | 370 | 308 | 757 | 3 | 2,716 | | 8 | Corporation Bank | 132 | 73 | 333 | 7 | 139 | 226 | - | 1,255 | | 9 | Dena Bank | 107 | 65 | 169 | 124 | 79 | 302 | - | 1,140 | | 10 | Indian Bank | 200 | 215 | 264 | 119 | 106 | 430 | 4 | 1,673 | | 11 | Indian Overseas Bank | 175 | 162 | 490 | 116 | 292 | 718 | 6 | 2,633 | | 12 | Oriental Bank of Commerce | 82 | 56 | 331 | 40 | 110 | 369 | - | 1,523 | | 13 | Punjab and Sind Bank | 26 | 38 | 62 | 49 | 50 | 250 | 3 | 690 | | 14 | Punjab National Bank | 241 | 259 | 1,170 | 890 | 436 | 1,187 | 2 | 6,226 | | 15 | Syndicate Bank | 123 | 94 | 157 | 161 | 136 | 283 | 1 | 1,416 | | 16 | UCO Bank | 91 | 69 | 222 | 215 | 222 | 448 | 4 | 1,747 | | 17 | Union Bank of India | 207 | 120 | 441 | 136 | 299 | 676 | 2 | 2,559 | | 18 | United Bank of India | 34 | 30 | 177 | 92 | 179 | 193 | 1 | 958 | | 19 | Vijaya Bank | 81 | 39 | 106 | 11 | 101 | 151 | - | 690 | | 20 | Bharatiya Mahila Bank Ltd. | 2 | 1 | 3 | - | 1 | 3 | - | 16 | | 21 | IDBI Bank Ltd. | 140 | 70 | 465 | 6 | 205 | 539 | 1 | 2,079 | | | State Bank Group | 2,041 | 1,500 | 7,671 | 3,916 | 3,632 | 8,660 | 41 | 35,940 | | 22 | State Bank of India | 1,690 | 1,313 | 6,844 | 3,098 | 3,175 | 7,297 | 36 | 30,579 | | 23 | State Bank of Bikaner and Jaipur | 138 | 99 | 262 | 514 | 176 | 154 | 2 | 2,033 | | 24 | State Bank of Hyderabad | 50 | 26 | 205 | 49 | 69 | 271 | - | 862 | | 25 | State Bank of Mysore | 105 | 17 | 56 | 14 | 112 | 63 | 1 | 450 | | 26 | State Bank of Patiala | 40 | 28 | 161 | 161 | 59 | 452 | 2 | 1,167 | | 27 | State Bank of Travancore | 18 | 17 | 143 | 80 | 41 | 423 | - | 849 |
| Appendix Table V.7: Statement of Complaints Received at Banking Ombudsman Office (Continued) | | (For the Period 2016-17) | Sr.
No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/
Advances
(General
&
Housing) | ATM/
Credit/
Debit
Cards | Pension | Failure on Commitments
and Non
Adherence to
BCSBI Codes | Non-Observance
of Fair
Practices
Code | Non-Adherence to Instructions
on Direct Selling
Agents and
Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Private Sector Banks | 1,890 | 1,426 | 7,937 | 34 | 3,491 | 9,065 | 213 | 35,078 | | 1 | Axis Bank Ltd. | 364 | 259 | 1,431 | 10 | 677 | 1,887 | 27 | 6,748 | | 2 | Bandhan Bank Ltd. | 5 | 2 | 17 | - | 14 | 32 | - | 102 | | 3 | Catholic Syrian Bank Ltd. | 7 | 8 | 1 | - | 5 | 22 | - | 66 | | 4 | City Union Bank Ltd. | 6 | 6 | 14 | 1 | 6 | 74 | - | 136 | | 5 | DCB Bank Ltd. | 11 | 38 | 59 | - | 27 | 106 | - | 316 | | 6 | Dhanlaxmi Bank Ltd. | 7 | 3 | 6 | - | 2 | 38 | - | 64 | | 7 | Federal Bank Ltd. | 28 | 25 | 111 | - | 36 | 175 | 2 | 503 | | 8 | HDFC Bank Ltd. | 447 | 385 | 2,610 | 3 | 1,168 | 2,178 | 97 | 9,885 | | 9 | ICICI Bank Ltd. | 486 | 402 | 2,194 | 16 | 841 | 2,489 | 38 | 9,541 | | 10 | IDFC Bank Ltd. | 5 | - | 1 | - | 10 | 11 | - | 29 | | 11 | IndusInd Bank Ltd. | 74 | 50 | 351 | 1 | 136 | 358 | 9 | 1,436 | | 12 | Jammu and Kashmir Bank Ltd. | 6 | 4 | 31 | - | 3 | 20 | - | 140 | | 13 | Karnataka Bank Ltd. | 51 | 2 | 41 | - | 37 | 34 | - | 222 | | 14 | Karur Vysya Bank Ltd. | 18 | 4 | 40 | - | 27 | 140 | 1 | 298 | | 15 | Kotak Mahindra Bank Ltd. | 205 | 165 | 588 | 1 | 332 | 1,004 | 37 | 3,711 | | 16 | Lakshmi Vilas Bank Ltd. | 18 | 6 | 11 | 1 | 5 | 64 | - | 120 | | 17 | Nainital Bank Ltd. | 2 | 2 | 5 | - | 1 | 2 | - | 25 | | 18 | RBL Bank Ltd. | 16 | 11 | 193 | - | 36 | 85 | 1 | 417 | | 19 | South Indian Bank Ltd. | 22 | 10 | 17 | - | 13 | 90 | 1 | 206 | | 20 | Tamilnad Mercantile Bank Ltd. | 42 | 26 | 16 | 1 | 9 | 28 | - | 144 | | 21 | Yes Bank Ltd. | 70 | 18 | 200 | - | 106 | 228 | - | 969 |
| Appendix Table V.7: Statement of Complaints Received at Banking Ombudsman Office (Concluded) | | (For the Period 2016-17) | Sr.
No. | Name of the Bank | Number of Complaints in Major Categories | Total Number of Complaints | | Deposit Account | Loans/ Advances (General
& Housing) | ATM/
Credit/ Debit Cards | Pension | Failure on Commitments
and Non Adherence to BCSBI Codes | Non-Observance
of Fair Practices
Code | Non-Adherence to Instructions on Direct Selling Agents
and Recovery Agents | | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | | | Foreign Banks | 152 | 145 | 1,236 | - | 294 | 621 | 19 | 3,286 | | 1 | AB Bank Ltd. | - | 1 | 2 | - | - | - | - | 6 | | 2 | Abu Dhabi Commercial Bank PJSC | 1 | - | 1 | - | 1 | 4 | - | 7 | | 3 | American Express Banking Corp. | 2 | 1 | 111 | - | 13 | 25 | 1 | 187 | | 4 | Antwerp Diamond Bank NV | - | - | - | - | - | - | - | - | | 5 | Australia and New Zealand Banking Group Ltd. | - | - | - | - | - | 2 | - | 2 | | 6 | Bank of America, National Association | 1 | 1 | 3 | - | - | 1 | - | 12 | | 7 | Bank of Bahrain and Kuwait B.S.C. | - | - | - | - | - | - | - | 2 | | 8 | Bank of Nova Scotia | - | - | - | - | - | - | - | 2 | | 9 | Barclays Bank Plc | 2 | 2 | 28 | - | 2 | 15 | 2 | 55 | | 10 | BNP Paribas | - | - | - | - | - | - | - | 1 | | 11 | China trust Commercial Bank | - | - | - | - | - | 1 | - | 1 | | 12 | Credit Agricole Corporate and Investment Bank | - | - | - | - | 1 | - | - | 1 | | 13 | Citibank N.A. | 58 | 37 | 503 | - | 107 | 235 | 2 | 1,242 | | 14 | Commonwealth Bank Of Australia | 1 | - | - | - | - | - | - | 1 | | 15 | DBS Bank Ltd. | 3 | - | 1 | - | 2 | 8 | - | 28 | | 16 | Deutsche Bank (Asia) | 3 | 8 | 8 | - | 13 | 30 | - | 105 | | 17 | Hongkong and Shanghai Banking Corpn.Ltd. | 34 | 23 | 128 | - | 44 | 93 | - | 413 | | 18 | HSBC Bank Oman S.A.O.G. | - | - | - | - | - | 2 | - | 2 | | 19 | JP Morgan Chase Bank National Association | - | - | - | - | - | - | - | - | | 20 | Mashreq Bank PSC | - | - | 4 | - | - | - | 1 | 5 | | 21 | Royal Bank of Scotland | 7 | 3 | 47 | - | 7 | 15 | 2 | 126 | | 22 | Sberbank | - | - | - | - | - | - | - | - | | 23 | Societe Generale | - | - | - | - | - | - | - | 1 | | 24 | Sonali Bank | - | - | - | - | - | - | - | 1 | | 25 | Standard Chartered Bank | 40 | 69 | 400 | - | 104 | 190 | 11 | 1,086 | | 26 | State Bank of Mauritius Ltd. | - | - | - | - | - | - | - | - | | 27 | The Bank of Tokyo-Mitsubishi UFJ Ltd. | - | - | - | - | - | - | - | - | | 28 | UBS A.G. | - | - | - | - | - | - | - | - | | -: Nil / negligible. | |