Press Releases

The Reserve Bank of India had on October 07, 2025, issued the draft Master Direction - Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025, seeking feedback from the stakeholders and the public.

2. Feedback received on the draft Master Direction has been examined and necessary modifications have been suitably incorporated in the final Master Direction. A statement on the feedback received for the draft Master Direction and action taken is provided in the Annex.

3. Accordingly, the Reserve Bank of India has today issued the following Master Directions, specific to each category of regulated entity:

1. Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions, 2026

2. Reserve Bank of India (Small Finance Banks - Internal Ombudsman) Directions, 2026

3. Reserve Bank of India (Payments Banks - Internal Ombudsman) Directions, 2026

4. Reserve Bank of India (Non-Banking Financial Companies - Internal Ombudsman) Directions, 2026

5. Reserve Bank of India (Non-Bank Prepaid Payment Instruments Issuers - Internal Ombudsman) Directions, 2026

6. Reserve Bank of India (Credit Information Companies - Internal Ombudsman) Directions, 2026

The aforesaid directions are expected to strengthen the internal mechanism for resolution of customer grievances within the regulated entities.

(Brij Raj)          
Chief General Manager

Press Release: 2025-2026/1918