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Date : Feb 16, 2015
Survey on Computer Software & Information Technology Enabled Services Exports: 2013-14 –Data Release

The Reserve Bank of India today released, on its website, the data related to the results of the annual survey on Computer Software and Information Technology Enabled Services Exports: 2013-14.

The Survey on Computer Software and Information Technology Enabled Services Exports collects details on export of software services as per the activity, type of services (on-site/off-site) and country of destination along with the four modes of supply as per the Manual on Statistics of International Trade in Services (MSITS). For the 2013-14 survey round, 6,700 IT companies were contacted of which 745 companies, including most of the large companies, responded. The responding companies accounted for around 75 per cent of the total software exports during the year. Exports of the remaining companies (mostly small) were estimated using the related distribution patterns after categorising them in four groups, viz., IT services, BPO services, engineering services and software product development. The survey schedule is enclosed in the Annex.

Main Findings:

  • Software and ITES/BPO services exports: India’s total export of computer services and ITES/BPO services (excluding commercial presence) during 2013-14 was estimated at ` 4,322.8 billion (US$ 71.4 billion), exhibiting 14.1 per cent growth in US $ terms over the previous year. Exports of ‘computer services’ and ‘ITES/BPO services’ accounted for 73.6 per cent and 26.4 per cent, respectively, of the total software services exports. Public limited companies accounted for 63.6 per cent share of the total software services exports during 2013-14 (Table 1, 2 & 3).

  • Country/Currency Distribution: ‘USA & Canada’ continued to remain the top destination for software exports and accounted for 62.7 per cent in total export of software services during 2013-14. European countries had 24.4 per cent share, of which UK accounted for 12.6 per cent. US Dollar remained the major invoice currency for software exports with 72.6 per cent share, whereas Pound Sterling and Euro had shares of 9.4 per cent and 7.4 per cent, respectively (Table 4 & 5).

  • On-site / Off-site / Modes of Supply: The share of export of software service through on-site mode increased in 2013-14. Its contribution in total service exports increased from 15.8 per cent in 2012-13 to 19.8 per cent in 2013-14. The share of software services exports by India through Mode-1 (cross-border supply) and Mode-2 (consumption abroad) decreased whereas that through Mode-3 (commercial presence) and Mode-4 (presence of natural person) increased in 2013-14 (Table 6 & 7).

  • Software exports by Foreign Affiliates of Indian Companies: Software exports by foreign affiliates stood at ` 689.0 billion (US$ 11.4 billion) in 2013-14 and total international trade in software services by India, including the services delivered by foreign affiliates, stood at ` 5,011.8 billion (US$ 82.8 billion) in 2013-14. USA had the major share in total software business by foreign affiliates followed by UK (Table 8 & 9).

Sangeeta Das
Director

Press Release : 2014-2015/1733


Table 1: Software Services Export From India
Activity 2012-13 2013-14
` billion US $ billion* Share (%) ` billion US $ billion* Share (%)
(1) (2) (3) (4) (5) (6)
A). Computer Services 2,447.8 45.0 71.9 3,181.7 52.6 73.6
Of which: i) IT services 2,256.7 41.5 66.3 2,936.7 48.5 67.9
              ii) Software Product Development 191.1 3.5 5.6 245.0 4.0 5.7
B). BPO Services 957.4 17.6 28.1 1,141.1 18.9 26.4
Of which: i) BPO Services 789.6 14.5 23.2 934.1 15.4 21.6
               ii) Engineering Services 167.8 3.1 4.9 206.9 3.4 4.8
Total Export of Software Services (A+B) 3,405.2 62.6 100.0 4,322.8 71.4 100.0
Note: Sum of components may differ from total due to rounding off. This is applicable for other tables also.
*  Using annual average Rupee/ Dollar exchange rate. This is applicable for all other tables also.

Table 2: Industry-wise Distribution of ITES/BPO Services Exports
Activity 2012-13 2013-14
`  billion US$ billion* Share  (%) `  billion US$ billion* Share  (%)
(1) (2) (3) (4) (5) (6)
BPO Services 789.6 14.51 82.5 934.1 15.44 81.9
Customer interaction services 103.9 1.91 10.9 96.2 1.59 8.4
Finance and Accounting, auditing, book keeping and tax consulting services 93.0 1.71 9.7 127.4 2.11 11.2
HR Administration 8.6 0.16 0.9 7.9 0.13 0.7
Procurements and logistics 4.3 0.08 0.4 3.5 0.06 0.3
Medical transcription 6.5 0.12 0.7 15.2 0.25 1.3
Document Management 4.4 0.08 0.5 10.6 0.18 0.9
Content development and management and publishing 13.4 0.25 1.4 10.3 0.17 0.9
Other BPO service 555.6 10.21 58.0 663.0 10.96 58.1
Engineering Services 167.8 3.08 17.5 206.9 3.42 18.1
Embedded Solutions 39.1 0.72 4.1 60.1 0.99 5.3
Product Design Engineering (mechanical, electronics excluding software) 56.9 1.05 5.9 63.1 1.04 5.5
Industrial automation and enterprise asset management 23.1 0.42 2.4 2.5 0.04 0.2
Other Engineering service 48.7 0.90 5.1 81.2 1.34 7.1
Total 957.4 17.60 100.0 1141.1 18.86 100.0

Table 3: Organisation-wise Distribution of Software Services Exports
Types of Organisation 2012-13 2013-14
` billion US$ billion* Share (%) ` billion US$ billion* Share (%)
(1) (2) (3) (4) (5) (6)
Private Limited Companies 1201.5 22.08 35.3 1555.5 25.71 36.0
Public Limited Companies 2199.6 40.43 64.6 2750.2 45.46 63.6
Others 4.1 0.08 0.1 17.1 0.28 0.4
Total 3405.2 62.59 100.0 4322.8 71.45 100.0

Table 4: Destination of Software Services Exports
Activity 2012-13 2013-14
` billion US$ billion* Share  (%) ` billion US$ billion* Share  (%)
(1) (2) (3) (4) (5) (6)
USA & Canada 2181.6 40.1 64.1 2712.2 44.8 62.7
Europe 689.6 12.7 20.2 1054.0 17.4 24.4
of which UK 389.8 7.2 11.4 544.0 9.0 12.6
Asia 162.9 3.0 4.8 245.1 4.1 5.7
of which East Asia 61.2 1.1 1.8 157.0 2.6 3.6
West Asia 23.4 0.4 0.7 69.2 1.1 1.6
South Asia 78.3 1.4 2.3 18.8 0.3 0.4
Australia & New Zealand 118.0 2.2 3.5 168.5 2.8 3.9
Other countries 253.1 4.6 7.4 143.1 2.4 3.3
Total 3405.2 62.6 100.0 4322.8 71.4 100.0

Table 5: Currency Composition of Invoice ̶ Software Services Exports
Currency 2012-13 2013-14
`  billion US$ billion* Share  (%) `  billion US$ billion* Share  (%)
(1) (2) (3) (4) (5) (6)
USD 2507.8 46.1 73.6 3138.3 51.9 72.6
GBP 288.6 5.3 8.5 407.6 6.7 9.4
EUR 243.4 4.5 7.1 318.4 5.3 7.4
AUD 143.0 2.6 4.2 128.7 2.1 3.0
INR 61.0 1.1 1.8 107.4 1.8 2.5
Other Currencies 161.3 3.0 4.8 222.4 3.7 5.1
Total 3405.2 62.6 100.0 4322.8 71.4 100.0

Table 6: Software Services Exports - Type of Services-wise
Type of Services 2012-13 2013-14
`  billion US$ billion* Share  (%) `  billion US$ billion* Share  (%)
(1) (2) (3) (4) (5) (6)
On-site Services 539.1 9.9 15.8 857.3 14.2 19.8
Off-site Services 2,866.1 52.7 84.2 3465.5 57.3 80.2
Total 3,405.2 62.6 100.0 4322.8 71.4 100.0

Table 7: Mode-wise Exports of Software Services
Type of Mode Amount (` billion) Share in Total
(per cent)
2012-13 2013-14 2012-13 2013-14
(1) (2) (3) (4)
Mode 1 (cross-border supply) 2,807.5 3,460.5 74.7 69.0
Mode 2 (consumption abroad) 58.6 5.0 1.6 0.1
Mode 3 (commercial presence) 353.8 689.0 9.4 13.7
Mode 4  (presence of natural person) 539.1 857.3 14.3 17.1
Total 3,759.0 5,011.8 100.0 100.0

Table 8: Software Business by foreign affiliates of Indian Companies - Activity Distribution
(` billion)
Activity 2013-14
Locally To India Other Countries
(1) (2) (3)
IT services 37.4 2.0 3.0
Software Product Development 0.0 0.0 14.1
BPO Services 7.1 0.1 0.2
Engineering Services 0.1 0.0 0.0
Other services 644.3 274.6 118.9
Total (` billion) 689.0 276.7 136.2
Total (US$ billion*) 11.4 4.6 2.3

Table  9: Software Business by foreign affiliates of Indian Companies  - Country Distribution
(` billion)
Country Share in Total Software business by foreign affiliates (%) Software business by foreign affiliates
Locally To India Other Countries
(1) (2) (3) (4)
USA 65.4 436.9 220.1 64.0
United Kingdom 7.9 78.4 0.8 8.3
Canada 4.1 29.4 12.4 3.1
Germany 3.5 24.9 9.4 4.4
Singapore 3.3 18.3 6.8 11.7
Netherlands 3.2 17.3 6.2 12.1
Other Countries 12.5 83.7 21.0 32.7
Total 100.0 689.0 276.7 136.2

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