Analysis of the performance under the Citizen’s Charter during the month of November 2025 has been carried out, and the summary thereof is given below – | Description | No. of Applications | | A | Applications pending at the beginning of the month | 2,861 | | B | Applications received during the month | 24,078 | | C | Referred back to applicants for additional information | 397 | | | Total (A+B-C) | 26,542 | | D | Applications processed during the month
– Within timeline
– Beyond timeline | 23,325
23,286 (99.8%)
39 (0.2%) | | E | Applications pending at the end of the month
– Within timeline
– Beyond timeline | 3,217
3,202 (99.5%)
15* (0.5%) | | * Awaiting inputs from external agencies (14), under process (1) |
| Function-wise Status of Applications Received / Processed / Pending | | Function | No. of Applications | | Total | Processed | Pending | | Within timeline | Beyond timeline | Within timeline | Beyond timeline | | Banker to Banks and Governments | 10,644 | 10,643 | - | 1 | - | | Currency Management | 11,537 | 10,344 | 1 | 1,192 | - | | Debt Management | 1,139 | 862 | 1 | 276 | - | | Financial Markets | 11 | 10 | - | 1 | - | | FinTech | 1 | 1 | - | - | - | | Foreign Exchange Management | 1,886 | 932 | 11 | 928 | 15 | | Payment and Settlement Systems | 36 | 16 | 4 | 16 | - | | Regulation and Supervision | 1,288 | 478 | 22 | 788 | - | | Total | 26,542 | 23,286 | 39 | 3,202 | 15 | (Brij Raj)
Chief General Manager Press Release: 2025-2026/1597 | |