Sr. No. |
RIA Number |
Applicant’s query |
Our reply |
1 |
RBIND/R/E/22/00232 |
CGTMSE fee yadhi account se jyadha kat liya gaya hai to uski shikiyat kaha kare? |
किसी भी बैंक के खिलाफ बैंकिंग सेवाओं में कमी से संबंधित विशेष शिकायत के मामले में, इसे संबंधित बैंक में दर्ज किया जा सकता है। यदि एक महीने के भीतर शिकायत का कोई जवाब नहीं मिलता है या बैंक से असंतोषजनक प्रतिक्रिया होती है, तो वह 'रिज़र्व बैंक - एकीकृत लोकपाल योजना, 2021' से संपर्क कर सकता है, जो बैंक ग्राहकों को बैंकिंग सेवाओं में कमी से संबंधित उनकी शिकायतों के समाधान के लिए एक त्वरित और सस्ता मंच प्रदान करता है। पूर्वोक्त योजना के तहत शिकायतें समर्पित ई-मेल (crpc@rbi.org.in) के माध्यम से योजना में दिए गए प्रारूप के अनुसार दर्ज की जा सकती हैं। या भारतीय रिजर्व बैंक, चौथी मंजिल, सेक्टर 17, चंडीगढ़ - 160017 में स्थापित केंद्रीकृत रिसीप्ट और प्रोसेसिंग केंद्र'(Centralised Receipt and Processing Centre-CRPC)को भौतिक मोड में भेजी जा सकती हैं। भारतीय रिजर्व बैंक की शिकायत प्रबंधन प्रणाली के तहत https://cms.rbi.org.in पर भी शिकायतें ऑनलाइन दर्ज की जा सकती हैं। |
2 |
RBIND/R/E/22/05829 |
Whether it is mandatory to have bank account of all members at the same branch or same bank for opening account of SHG under DAY-NRLM? |
As per para 7.1 (Opening of Savings/Current Accounts) of the RBI Master Circular on Deendayal Antyodaya Yojana – National Rural Livelihoods Mission (DAY-NRLM), the role of banks would commence with opening of accounts for all the SHGs including those having members with disability and for the federations of SHGs.
(i) The SHGs engaged in promoting of savings habits among their members would be eligible to open savings bank accounts.
(ii) For KYC verification pertaining to SHG members, instructions in the Master Direction on KYC (dated February 25, 2016, as updated from time to time) shall be adhered to.
(iii) Business Correspondents deployed by banks may also be authorized to open saving bank accounts of the SHGs, subject to adherence to extant BC guidelines and in accordance with the bank’s Board approved policy on Business Correspondents.
(iv) Opening of savings account of all members with the bank shall not be made a prerequisite for credit linkage of SHGs. Banks are advised to maintain separate savings and loan accounts for SHGs.
For detailed information, you may refer the above mentioned circular on RBI’s website on the link given below:
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12665)
(Click on the link to access the given Master Circular/ Circular or type web-link on an internet browser). |
3 |
RBIND/R/E/23/00818 |
एक SHG समूह का खाता खोलने के लिए SHG समूह का कार्यालय होना आवश्यक है क्या? |
आवेदक को सूचित किया जाता है कि वह दिनांक 01 अप्रैल 2022 के स्वयं सहायता समूह – बैंक सहलग्नता कार्यक्रम पर मास्टर परिपत्र के पैरा 4 ‘बचत बैंक खाता खोलना’ का संदर्भ ग्रहण करें।
उपर्युक्त मास्टर परिपत्र के लिए लिंक सुलभ संदर्भ हेतु सलंग्न है. https://www.rbi.org.in/hindi/scripts/FS_Notification.aspx?Id=6963&fn=2748&Mode |
4 |
RBIND/R/E/23/02113 |
Please provide me a copy of RBI Circular No.RPCD.Plan.BC.15/04.09.01/2001-02 dated 17.08.2001 on Charging of Penal Interest by Banks on Priority Sector Loans |
Copy of the circular is attached. The link to access the same is as under: https://rbi.org.in/scripts/NotificationUser.aspx?Id=445&Mode=0 |
5 |
RBIND/R/E/23/02575 |
RBI circular RPCD.PLNFS.BC.NO.29/06.02.(II)/99-2000 clearly Say Exemption limit of collateral security/third party guarantee was raised to Rs. 1 lakhs and RBI subsequently the limit was revised from time to time, but RBI circular RPCD.SME & NFS.BC.No.79/06.02.31/2009-10 say up to 10 lakhs mse loan banks are not to accept Collateral security but my question is RBI circular RPCD.PLNFS.BC.NO.29 /06.02.(II)/99-2000 say Exemption of collateral security/third guarantee and RBI circular RPCD.SME &NFS.BC.No.79/06.02.31/2009-10 say not to accept Collateral security above Collateral security mean include third party guarantee? |
The circular RPCD.SME & NFS. BC.No.79 /06.02.31/2009-10 on Working Group to Review the Credit Guarantee Scheme for Micro and Small Enterprises (MSEs) – Collateral free loans to MSEs, applies to collateral security only. |
6 |
RBIND/R/E/23/04920 |
Required Documents for Kisan Credit Card Loan:
Please provide a list of the documents required when applying for a Kisan Credit Card loan as per RBI guidelines. |
i. You may refer to our Master Circular on ‘Kisan Credit Card Scheme’ dated July 04, 2018 available on the link given below: https://rbi.org.in/scripts/FS_Notification.aspx?Id=11325&fn=2754&Mode=0
(Type the web-link on an internet browser to access the given circular)
ii. As per para 13.3 of above said Master Circular, required documents for availing of KCC loan are as per banks’ internal guidelines. |
7 |
RBIND/R/E/23/04920 |
Q.1.Security Requirements for Kisan Credit Card Loan:
Share information on the security requirements for KCC loans, both for amounts up to Rs 1 lakh and exceeding Rs 1.6 lakhs and above Rs 1.6 lakhs, in accordance with the RBI guidelines mentioned in the above-mentioned letter. |
i. As per para 12.2 of the Master Circular on ‘Kisan Credit Card Scheme’ dated July 4, 2018 furnished in our reply to your query 1 above, Security requirement may be as under:
- Hypothecation of crops: For KCC limit upto ₹1.00 lakh banks are to waive margin/security requirements.
- With tie-up for recovery: Banks may consider sanctioning loans on hypothecation of crops up to card limit of ₹3.00 lakh without insisting on collateral security.
- Collateral security: Collateral security may be obtained at the discretion of Bank for loan limits above ₹1.00 lakh in case of non-tie-up and above ₹3.00 lakh in case of tie-up advances.
- In states where banks have the facility of on-line creation of charge on the land records, the same shall be ensured.
ii. Further, you may refer to our circular on ‘‘Credit Flow to Agriculture- Collateral free agricultural loans’ dated February 07, 2019 available on the link given below: https://rbi.org.in/scripts/FS_Notification.aspx?Id=11469&fn=2754&Mode=0
(Type the web-link on an internet browser to access the given circular) |
8 |
RBIND/R/E/23/03851 |
What is the eligibility condition for availing education loan? |
Information is not available.
However, regarding education loan, Reserve Bank of India vide circular RPCD. PLNFS.BC.NO.83/06.12.05/2000-01 dated April 28, 2001 on ‘Educational Loan Scheme’ has advised all Scheduled Commercial Banks to adopt Model Education Loan Scheme, formulated by Indian Banks’ Association (IBA). The Scheme has since been revised by IBA from time to time and its latest revision is Model Education Loan Scheme (MELS), 2022.
For more details on MELS 2022, you may refer to above scheme available on IBA website, www.iba.org.in and path to access the same is https://www.iba.org.in -> IBA Departments ->Retail Banking -> Educational Loan -> Circulars Issued by IBA -> IBA Model Educational Loan Scheme for Pursuing Higher Education in India and Abroad, 2022. |
9 |
RBIND/R/E/23/03851 |
On the educational loan provided by the bank, no guarantee or security is required on the loan up to what amount? |
RBI vide circular RPCD.SME&NFS.BC.No.69/06.12.05/2009-10 dated April 12, 2010, on Collateral Free Loans - Educational Loan Scheme, has advised all Scheduled Commercial Banks that banks must not, mandatorily, obtain collateral security in the case of educational loans upto Rs. 4 lakh. |
10 |
RBIND/R/E/23/02780 |
Q.1.What is the procedure to close an education loan availed from Indian Overseas Bank only by paying the principal amount after the moratorium period? |
Financial Inclusion and Development Department, Central Office has no information to furnish in this regard.
However, regarding education loan, Reserve Bank of India vide circular RPCD. PLNFS.BC.NO.83/06.12.05/2000-01 dated April 28, 2001 on ‘Educational Loan Scheme’ has advised all Scheduled Commercial Banks to adopt Model Education Loan Scheme, formulated by Indian Banks’ Association (IBA). The Scheme has since been revised by IBA from time to time and its latest revision is Model Education Loan Scheme (MELS), 2022.
For more details on MELS 2022, you may refer to above scheme available on IBA website, www.iba.org.in and path to access the same is https://www.iba.org.in -> IBA Departments ->Retail Banking -> Educational Loan -> Circulars Issued by IBA -> IBA Model Educational Loan Scheme for Pursuing Higher Education in India and Abroad, 2022. |
Q.2.When does an education loan turn NPA? |
Q.3.If an education loan turn NPA, What are the procedures available for a one-time settlement that is only paying the Principal amount and closing the loan? |
Q.4.Do the borrowers have the right to demand a one-time settlement for an education loan availed from Indian Overseas Bank? |
Q.5.Whom should I approach if the concerned Branch Manager refuses a one-time settlement? |
Q.6.Can the Indian Overseas Bank file Police Complaint and arrest the borrower if the Education loan is not repaid? |
11 |
RBIND/R/P/24/02562 |
Provide the name and details of Lead Banks in districts of Kerala. |
The applicant may refer to Annex I to RBI’s Master Circular on Lead Bank Scheme dated April 01, 2024 available at the link
https://rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12643 |
12 |
RBIND/R/E/24/03424 |
Is it mandatory to submit no due certificate for availing crop loan from bank as still some banks are asking no due for disbursement of fresh crop loan? |
Regarding service area approach and requirement of ‘No Due Certificate’, applicant may refer to para 8 and 8.1 of RBI’s Master Circular on Lead Bank Scheme – FIDD.CO.LBS.BC.No.01/02.01.001 /2024-25 dated April 01, 2024 available at Bank’s website (https://rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12643) |
13 |
RBIND/R/E/24/02856 |
I want to have the information regarding the complete methodology and the entire list of 97 indicators along with their assigned weights in the construction of financial inclusion index for India by Reserve Bank Of India. I want to know the complete step by step process used by RBI in the construction of this financial inclusion index. I want this information for my PhD in economics in which I will be constructing a financial inclusion index at district level. |
Please refer to article on ‘Financial Inclusion Index (FI Index) for India’ published in RBI Bulletin (September 2021 edition).
The link for the same is provided below:
(https://www.rbi.org.in/Scripts/BS_ViewBulletin.aspx?Id=20502) |
14 |
RBIND/R/P/24/02390 |
We request you please provide us is there any provision for the private financial organization to issue financial loans (Money Lending Act) (exclusive for the Scheduled Areas) if there any orders/license/permission/GO issued by your office. Please provide us the information from FY 2000-01 to 2023-2024 as follows
- List of the Money Lending private financial organization of A.P. (exclusive for Scheduled Areas)
- Rate of Interest for those loans
- Maximum - Minimum Tenure and Mode of EMI
- Rate of Interest for the loan
Does and Do Nots while collecting the EMI's |
No specific information is available. However, you may refer to the following Master Circular dated April 16, 2024 issued by Reserve Bank of India, which is available on RBI website www.rbi.org.in at the link provided below:
Master Circular - Credit facilities to Scheduled Castes (SCs) & Scheduled Tribes (STs)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12664)
(Click on the link to access the given Master Circular/ Circular or type web-link on an internet browser). |
15 |
RBIND/R/P/24/02211 |
Give me the information following Point’s about Conditions, Rules and Regulations to maintaining the CFL Centers and program implementation in Telangana State. |
CFLs are to be set up at a rented space at the block level and should have basic facilities like furniture, LCD, laptop, help lines for addressing queries, handheld projectors for use during conduct of camps, stock of financial literacy material, seating arrangements, or any other assets considered necessary.
Each Centre is expected to usually cater to 3 blocks. NGOs are required to include all segments of population in their training activities, however it is desirable that focused intervention should be towards women, working members of the family, young adults and vulnerable segments of the community such as differently abled who have remained excluded from the financial system. |
16 |
RBIND/R/P/24/02232 |
Provide all government schemes in saving bank account. Like- Insurance, Pension plan and other |
You may refer to the following Master Circulars issued by Reserve Bank of India on select Govt. of India schemes. These Master Circulars are available on RBI website www.rbi.org.in at the link provided below:
a) Master Circular - Deendayal Antyodaya Yojana - National Rural Livelihoods Mission (DAY-NRLM)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12665)
b) Master Circular - Deendayal Antyodaya Yojana – National Urban Livelihoods Mission (DAY-NULM)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12066) |
17 |
RBIND/R/T/24/00361 |
What is being done to help more people access banking services? |
“In order to systematically accelerate the level of financial inclusion in the country in a holistic manner, the National Strategy for Financial Inclusion (NSFI): 2019-24 has been put in place. NSFI sets forth the vision and key objectives of the Financial Inclusion policies in India to expand the reach and sustain the efforts through a broad convergence of action involving all the stakeholders in the financial sector. As per one of the recommendations of NSFI:2019-24, more than 99 percent of identified villages have been provided some form of banking services within a radius of 5 KM / hamlet of 500 households”. |
18 |
RBIND/R/E/24/01734 |
I request you to provide the data pertaining to priority sector lending targets achievement (in absolute figures and % to their ANBC) of below mentioned banks for the last five financial years (FY2022-23,FY2021- 22,FY2020-21, FY2019-20,FY2018-19). |
Data on bank-wise outstanding advances to Priority Sector can be accessed from the following path:
www.rbi.org.in->statistics->Database on Indian Economy->Time Series Publications->Statistical Tables relating to Banks in India->Other Tables-Table No:4 |
19 |
RBIND/R/E/24/01734 |
And also I request you to provide the data pertaining to Priority sector lending certificates (PSLC) (in absolute figures and % to their actual PSL figures) purchased by these banks for mentioned years.
Bank Names:
1) State Bank of India
2) Bank of Baroda
3) Canara Bank
4) ICICI Bank
5) HDFC Bank
6) Axis Bank |
The information pertaining to PSLCs traded by a bank can be accessed from ‘Disclosures to the Balance Sheet’ of the respective banks, in terms of point no. xiv of our circular FIDD.CO.Plan.BC.23/04.09.01/2015-16 dated April 7, 2016 issued on Priority Sector Lending Certificates (https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=10339&Mode=0) |
20 |
RBIND/R/E/24/01734 |
I request you to provide the data by below mentioned categories wise and also overall PSL achievement.
i. Agriculture
ii. Micro, Small and Medium Enterprises
iii. Export Credit
iv. Education
v. Housing
vi. Social Infrastructure
vii. Renewable Energy
viii. Others |
Data on bank-wise outstanding advances to Priority Sector can be accessed from the following path:
www.rbi.org.in->statistics->Database on Indian Economy->Time Series Publications->Statistical Tables relating to Banks in India->Other Tables-Table No:4 |
21 |
RBIND/R/E/24/03792 |
Q.1.The guidelines and eligibility criteria for sanctioning loans to Micro, Small, and Medium Enterprises (MSME). |
Information is not available.
However, the Reserve Bank of India has, from time to time, issued a number of instructions/guidelines to banks relating to lending to the Micro, Small and Medium Enterprises Sector. The Master Direction FIDD.MSME & NFS.12/06.02.31/2017-18 dated July 24, 2017 (Updated as on June 11, 2024) on Lending to Micro, Small & Medium Enterprises (MSME) Sector incorporates the updated instructions/guidelines on the subject. |
Q.2.The documentation and collateral requirements, if any, for MSME loans. |
Information is not available.
However, in term of para 4 of the above-mentioned Master Direction following guidelines have been issued:
- As per para 4.1, banks are mandated not to accept collateral security in the case of loans up to ₹10 lakh extended to units in the Micro and Small Enterprises sector.
- And as per para 4.7.(ii), banks have been advised to furnish the MSME borrowers with an indicative checklist of documents required for processing the loan application at the time of applying for the loan.
|
22 |
RBIND/R/P/24/03412 |
किसान क्रेडिट कार्ड के लिए न्यूनतम कितनी जमीन का स्वामितत्व होना चाहिए |
विशिष्ट जानकारी उपलब्ध नहीं है। हालांकि, आप हमारे किसान क्रेडिट कार्ड योजना से संबंधित निम्न परिपत्रों का संदर्भ ले सकते है-
i. ‘किसान क्रेडिट कार्ड योजना’ पर दिनांक 04 जुलाई 2018 का परिपत्र नीचे दी गई लिंक पर उपलब्ध है – https://www.rbi.org.in/hindi/scripts/FS_Notification.aspx?Id=6079&fn=2748&Mode
ii. ‘किसान क्रेडिट कार्ड (केसीसी) योजना : पशुपालन और मत्स्य पालन के लिए कार्यशील पूंजी’ पर दिनांक 04 फरवरी 2019 का परिपत्र नीचे दी गई लिंक पर उपलब्ध है –
https://www.rbi.org.in/hindi/scripts/FS_Notification.aspx?Id=6199&fn=2748&Mode=0
iii. ‘किसान क्रेडिट कार्ड योजना : मत्स्य पालन/ एक्वाकल्चर में संलग्न किसानों के लिए पात्रता मानदंड’ पर दिनांक 18 मई 2022 का परिपत्र नीचे दी गई लिंक पर उपलब्ध है – https://www.rbi.org.in/hindi/scripts/FS_Notification.aspx?Id=7008&fn=2748&Mode
(दिए गए परिपत्र तक पहुंचने के लिए वेबलिंक को इंटरनेट ब्राउज़र पर टाइप करें।) |
23 |
RBIND/R/P/24/02232 |
Provide all government schemes in saving bank account. Like- Insurance, Pension plan and other. |
You may refer to the following Master Circulars issued by Reserve Bank of India on select Govt. of India schemes. These Master Circulars are available on RBI website www.rbi.org.in at the link provided below:
a) Master Circular - Deendayal Antyodaya Yojana - National Rural Livelihoods Mission (DAY-NRLM)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12665)
b) Master Circular - Deendayal Antyodaya Yojana – National Urban Livelihoods Mission (DAY-NULM)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12066)
(Click on the link to access the given Master Circular/ Circular or type web-link on an internet browser). |
24 |
RBIND/R/P/24/02390 |
We request you please provide us is there any provision for the private financial organization to issue financial loans (Money Lending Act) (exclusive for the Scheduled Areas) if there any orders/license/permission/GO issued by your office. Please provide us the information from FY 2000-01 to 2023-2024 as follows
- List of the Money Lending private financial organization of A.P. (exclusive for Scheduled Areas)
- Rate of Interest for those loans
- Maximum - Minimum Tenure and Mode of EMI
- Rate of Interest for the loan
Does and Do Nots while collecting the EMI's |
No specific information is available. However, you may refer to the following Master Circular dated April 16, 2024 issued by Reserve Bank of India, which is available on RBI website www.rbi.org.in at the link provided below:
Master Circular - Credit facilities to Scheduled Castes (SCs) & Scheduled Tribes (STs)
(https://www.rbi.org.in/Scripts/BS_ViewMasCirculardetails.aspx?id=12664)
(Click on the link to access the given Master Circular/ Circular or type web-link on an internet browser). |