Citizens’ Charter |
Sr. No |
Type of Services |
Normal Time Required |
1 |
Delivery of receipted challans
tendered with cash |
20 minutes
(Depending upon volume and cash tendered) |
2. |
Delivery of receipted challans tendered with cheques issued by Government departments maintaining accounts with Reserve Bank India |
Within Two Hours |
3. |
Delivery of receipted challan tendered with local cheques drawn on other banks |
After 4 clear working days |
4. |
Delivery of receipted challans tendered with outstation cheques |
One week (for the four Metros) 15 days for other centre |
5. |
Submission of scrolls to Government departments |
Next working day |
6. |
Submission of monthly statements to Government departments |
On second working day of the following month |
7. |
Cash withdrawal by the Government cheques |
20 Minutes (Depending upon volume of withdrawal) |
8. |
Receipt of debit/credit scrolls from agency banks and reimbursement of claims/settlement |
Day to day basis |
Nodal Officers for
Complaints Redressal at Regional Offices |
Sr.
No. |
Name of the Office |
Name of the Nodal Officer and
Designation |
Phone No |
1 |
Ahmedabad |
Rakesh Chandra, Manager |
079-27546165 |
2 |
Bangalore |
Smt. Bhagyalatha Kaushik, AGM |
080-22211202 |
3 |
Belapur (Navi Mumbai) |
Shri S K Pable, DGM |
022-2756 0229 |
4 |
Bhopal |
Rajul Naithani, AGM |
0755-2764851 |
5 |
Bhubaneswar |
N. C. Panda, Manager |
0674-2390071 |
6 |
Chandigarh |
Nitin Kumar, AGM |
0172-2784213 |
7 |
Chennai |
Smt. Deepti Brij Raj, AGM |
044-25387207 |
8 |
Guwahati |
Kuntal Kaim, Manager |
0361-2517543 |
9 |
Hyderabad |
B.S.R. Anjaneyulu, Manager |
040-23230299 |
10 |
Jaipur |
S. S. Chauhan, AGM |
0141-2571513 |
11 |
Kanpur |
S. Arumugam, Manager |
0512-2303962 |
12 |
Kolkata |
Satyajit Deb, AGM |
033-22314422 |
13 |
Mumbai |
Shri N. B. Pawanikar, AGM |
022-22603026 |
14 |
Nagpur |
M. V. Ranganathan, Manager |
0712-2547077 |
15 |
New Delhi |
Dr. M. K. Singh, Manager |
011-23318753 |
16 |
Patna |
Munshi Lal Ram, A.M. |
0612-2321291 |
17 |
Thiruvananthapuram |
R. Rajamani, AGM |
0471-2328690 |
|