Customer Feedback Survey

The Reserve Bank of India (RBI) is conducting an online Customer Feedback Survey of digital banking customers of the banks. The survey is expected to provide key insights on the online and digital banking experience of customers and the grievance redress process of the banks.

2. Your feedback is important to us for improving the customer service standards in the banks. The information and inputs received through this survey will be used for the stated purpose of improving customer service standards and shall be kept confidential with RBI.

3. You may please click on the survey link below to submit your response:

Customer Feedback Survey

4. Please note that this survey is exclusively for invited respondents having a unique code.

Thank you

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