CONSUMER EDUCATION AND PROTECTION

The Reserve Bank’s approach to customer service focusses on protection of customers’ rights, enhancing the quality of customer service, spreading awareness and strengthening the grievance redressal mechanism in banks and also in the Reserve Bank.


Dec 16, 2020
National Strategy on Financial Education 2020-25 - Keynote Address by Shri Shaktikanta Das, Governor, Reserve Bank of India - December 16, 2020 - at the webinar on ‘Investing in Investor Education in India: Priorities for Action’ organized by National Council of Applied Economic Research (NCAER), New DelhiPDF document 200 kb
Aug 05, 2019
Consumer Protection in a digital financial world – Initiatives and beyond - Shri M K Jain, Deputy Governor, Reserve Bank of India - June 21, 2019 - Annual Conference of Banking Ombudsman – 2019, MumbaiPDF document 95 kb
Jun 24, 2019
Statement by Governor on launch of Complaint Management System - PDF document 88 kb
Aug 17, 2018
Innovation in Retail Payments - Urjit R. Patel, Governor, Reserve Bank of India - August 16, 2018 - Address at the Launch of Unified Payments Interface(UPI) Version 2PDF document 140 kb
May 30, 2017
Customer Service in Banks: Time to Raise the Bar! - Shri S. S. Mundra, Deputy Governor – May 30, 2017 – at the Annual Conference of Principal Code Compliance Officers organized by the Banking Codes and Standards Board of India in MumbaiPDF document 254 kb
Jul 29, 2016
Targeted Attacks: Protection of Critical Infrastructure of the Country & Capacity Building - Shri R. Gandhi, Deputy Governor - 29th July 2016 - in Hotel Hyatt, Bhikaji Cama Place, New DelhiPDF document 80 kb
May 23, 2016
Customer Service in Banks: Caveat Venditor - Shri S. S. Mundra, Deputy Governor - May 23, 2016 - at the Conference of the PCCOs organized by BCSBI, MumbaiPDF document 115 kb
Sep 09, 2015
Financial Consumer (Depositor) Protection – Reflections on Some Lingering Questions - Shri R. Gandhi, Deputy Governor - September 8, 2015 - M.R. Pai Memorial Lecture, MumbaiPDF document 163 kb
Mar 03, 2015
Recent Policy initiatives in Credit Information Sharing - Keynote Address delivered by Shri R. Gandhi, Deputy Governor on March 3, 2015 at Seventh Annual CIBIL TransUnion Credit Information Conference, Hotel Trident, MumbaiPDF document 302 kb
Sep 17, 2014
Protecting Customers - Safeguarding Stability - Speech by Dr. Deepali Pant Joshi, Executive Director, RBI, delivered at the Tenth M.R.Pai Memorial Awards held at Indian Merchants’ Chamber, Mumbai on September 16, 2014PDF document 210 kb
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