The facilities provided to the members of public for exchange of their soiled, mutilated
etc. notes are as under.
Soiled notes are those which have become dirty and slightly cut. Notes which have
numbers on two ends, i.e. notes in the denomination of Rs.10 and above which are
in two pieces, are also treated as soiled note. The cut in such notes, should, however,
not have passed through the number panels. All these notes can be exchanged at the
counters of any public sector bank branch, any currency chest branch of a private
sector bank or any Issue Office of the Reserve Bank of India. There is no need to
fill any form for doing this.
Notes which are in pieces and/or of which the essential portions are missing can
also be exchanged. Essential portions in a currency note are name of issuing authority,
guarantee, promise clause, signature, Ashoka Pillar emblem/portrait of Mahatma Gandhi,
water mark. Refund value of these notes is, however, paid as per RBI(Note Refund)
Rules. These can also be exchanged at the counters of any public sector bank branch,
any currency chest branch of a private sector bank or any Issue Office of the RBI
without filling any form.
Other facilities for exchange
To suit public convenience, the exchange facility for mutilated notes is also offered
through TLR(Triple Lock Receptacle) covers. Members of public can obtain from the
Enquiry Counter of the Reserve Bank a TLR cover and put their notes in the cover
with particulars, such as, name, address, denominations of notes deposited, etc.
filled in the columns provided on the cover, close it and deposit it in a box called
Triple Lock Receptacle against issue of a paper token. This box is kept at the Enquiry
counter at each Issue Office of the Reserve Bank. The admissible exchange value
of the mutilated notes will be remitted by means of a bank draft or a pay order.
Mutilated notes can also be sent to any of the RBI offices by registered/insured
Excessively soiled, brittle, burnt notes
Notes which have become excessively soiled, brittle or are burnt and, therefore,
cannot withstand normal handling can be exchanged only at Issue Office of the RBI.
Persons holding Issue Department of the Reserve Bank for this purpose.